Technical Help Desk - ATM
Posted on Nov 14, 2018 by Talentburst Inc.
Must have skills
Experience with ATMs (from either a servicing or financial perspective) is a HUGE plus/Experience with ITIL or ITIL certification/Bachelors Degree
Nice to have skills
This is a night shift position. Answer calls for ATM (service techs, vendors, client base), troubleshoot problems (connectivity, network issues, software issues) (viper ticketing)
Roles and responsibilities
Experience with ATMs
Preference on industry background or previous companies worked for? No preference
Duration of assignment and possible extensions 6 month assignment with possibility of extension
Interview timeline and process 2 rounds, phone + onsite
Entry/First Level Network Monitoring and Support for ATM Network
Provide L1 technical support for Visa Inc.'s commercial ATM (Automatic Teller Machines) systems. This includes troubleshooting various common issues experienced with network connectivity to ATM systems at client sites, following documented support procedures ensuring the highest quality of service delivery.
" Answer incoming calls on the Visa Operation Command Center toll free number for ATM support.
" Provide basic routine troubleshooting for Visa Inc.'s commercial ATM (Automatic Teller Machines) systems, in the resolution of incidents. Liaisons with L2 support groups in the resolution of incidents for more complex, unfamiliar issues.
" Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards.
" Monitor and address events presented via standard alerting utilizing a variety of hardware and software tools and techniques.
" Coordinate and communicate with Telco carriers to resolve circuit related failures.
" Support activities related to scheduled change or maintenance projects.
" Associate degree in technology discipline or equivalent experience; typically requires a minimum of 1-2 years of experience in a technical customer support/helpdesk environment.
" Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility.
" Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to the quality of service delivery.
" Motivated team member with abilities to influence others in collaborative and innovative initiatives.
" MS Office Proficiency
" Experience with BMC Remedy, Tivoli NetCool monitoring, and Tandem Mainframe a plus.
" ITIL foundation certification a plus.
" Experience with MS SharePoint 2007,2010 or 2013 a plus.
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFATM World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Week 1 = 48 scheduled hours
Mon 6 pm 6:30 am
Tues 6 pm 6:30 am
Fri 6 pm 6:30 am
Sat 6 pm 6:30 am
Week 2= 36 scheduled hours
Sun 6 pm 6:30 am
Web 6 pm 6:30 am
Thur 6 pm 6:30 am