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Senior App Mgmt Support Engineer

Posted on Nov 14, 2018 by Request Technology - Kyle Honn

Reston, VA 20190
Information Technology
Immediate Start
$110k - $130k Annual
Full-Time

Sr. App Mgmt Support Engineer

Responsibilities

  • Provide Level 2 support for production business applications
  • Perform job failure analysis and problem symptom analysis
  • Support incident and problem management processes
  • Conduct Impact analysis for infrastructure and application upgrades
  • Maintain knowledge database articles
  • Provide application system account support, including password management, release management, and production support
  • Perform analysis to resolve application data issues (for a subset of applications)
  • Provide production reports on a daily, weekly, monthly or ad hoc basis as required
  • Participate in 24x7 on-call rotation coverage for all supported applications
  • Apply broad technical knowledge and skills to analyze, develop, create and implement process improvements, troubleshooting, and operational support
  • Code Scripts to perform Data Correction Utilities (for a subset of applications)
  • Utilize JILs (Job Information Language) for scheduling and running jobs with Autosys (for a subset of applications)
  • Collaborate with project teams on major upgrades and the rollout of new applications
  • Positively adapt to a rapidly growing and changing environment, while working under pressure
  • Serve as a champion for change

Qualifications

  • Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent experience
  • 5+ years of relevant industry experience
  • 5+ years of application development or support coupled with infrastructure experience
  • 5+ years of collective experience with databases (Sybase, DB2, SQL Server, Oracle) and Security (Firewall, AD, TAM, LDAP, certificate)
  • 5+ years of hands on experience with Scripting language: UNIX Shell, Perl, etc.
  • 5+ years of strong experience in troubleshooting Unix/Linux, Networks, Firewall, Authentication, Security, DNS
  • 5+ years of strong support skills in Middleware technologies (WebLogic, webMethods, Apache, Tomcat, MQ, IIS, etc.) in UNIX/Linux and/or Windows environment.
  • 2+ years of support experience on Oracle Fusion Middleware Stack (SOA/OSB/BAM etc.)
  • Strong knowledge of Java, JEE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD Concepts
  • 5+ years of hands on experience with job automation tools like Autosys or BladeLogic and monitoring tools like SiteScope, Spectrum, etc.
  • 2+ years of experience on Log monitoring tools like LogLogic, Splunk, etc.
  • Strong organizational skills, ability to multitask, and ability to set priorities
  • Strong data analysis, decision making, problem solving skills, and able to drive issues to resolution

Reference: 568860294

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