Posted on Nov 13, 2018 by Brickell Buick GMC
WHO WANTS TO BE A ROCK STAR?
Looking for growth potential? We're expanding our Service Advisor team.
Brickell Motors is a privately held, family owned company. We value our employees & strive to make your work environment fun, professional & enjoyable. We focus on bringing our customers the latest technology and creating a unique vehicle buying experience.
We are looking for highly motivated SERVICE ADVISOR'S with a team attitude and strong customer service skills.
We are a stable and established Automotive Group serving south Florida with high quality New and Used Buick GMC, and Mazda vehicles. We have a large and continually growing retail customer base. You'll be part of a fast paced and friendly work environment.
As a Brickell Motors Automotive Service Advisor, you will be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager/ Service Director, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership.Inspect, maintain, and repair automobiles that run on electricity, gasoline, or alternative fuels like ethanol. Execute basic maintenance like tire rotations and oil changes, diagnose complex problems, and plan and execute vehicle repairs.
- Medical Plan, Dental Plan, Vision Plan
- 401(k) Savings Plan
- Basic Life Insurance
- Accidental & Critical Illness Insurance
- Employee Assistance Fund
- On-Site Health & Wellness Center
- Great work environment
- Create a great service experience for the client with the following Responsibilities
Set, confirm and prepare appointments for service customers.
Determine vehicle service needs based on customer information and a vehicle walk around.
Assist customers in planning for on-going recommended maintenance.
Create repair orders for customers including cost and time estimates.
Communicate with Technicians to ensure timely completion of work..
Follow up with clients on the status of their vehicle.
Continue to gain product knowledge to help customer with maintenance recommendations.
Code Warranty claims
Prior experience as a service advisor or service writer required
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
- Previous retail sales or customer service experience preferred (service advisor preferred)
Enthusiastic with high energy throughout the workday
Strong communication skills: written, in-person and over the phone
Focuses on the customer s needs to enhance dealership and personal sales
Ready to hit the ground running on learning new products in and out
Previous dealership experience a PLUS!
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