Automotive Service Advisor

Posted on Nov 21, 2018 by River Oaks Hyundai Kia

Calumet City, IL 60409
Professional/Technical Services
Immediate Start
Annual Salary
Full-Time
Napleton Automotive Group owns and operates 40 retail automotive dealerships throughout the nation. Our group also has rental car facilities, body shops, and a real estate portfolio located throughout the nation. New car franchises include Hyundai, KIA, Honda, Chrysler, Jeep, Dodge, Ram, Mitsubishi, Mazda, Nissan, Toyota, Infiniti, Porsche, Aston Martin, VW, Lexus and Acura. Napleton Automotive Group employs over 3,000 people and ranks as top Automotive Group in Illinois. We are also ranked 36 out of the top 150 automotive groups in the U.S. for 2016 based on new car volume!!
(Enter Store Name) is seeking an organized and detailed Service Advisor.
Service Advisor responsibilities
  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers
Requirements:
  • Minimum 1 year experience in a service advisory role
  • ADP experience is preferred but not required.
  • Hyundai experience is a PLUS!
  • Positive attitude
  • High volume mentality
  • CSI focused
  • Required experience:
  • Service Advisor, Dealership, Automotive Knowledge: 1 year

Reference: 568377191

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