Customer Service Rep - Gold Tip

Posted on Nov 19, 2018 by Vista Outdoor

American Fork, UT 84003
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Join our talented team. Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.

Responsibilities and Qualifications

PRIMARY OBJECTIVE OF POSITION

The Customer Service Representative is responsible for coordinating sales support and providing a high level of customer service for all dealer accounts, including national and key accounts. Works closely with customers directly and with our sales reps and sales manager to ensure timely processing of purchase orders, return authorizations, and credits. Provide both consumer and technical customer support for product end users.

MINIMUM QUALIFICATIONS

(Experience, education, licenses, certifications, and specific knowledge, skills and abilities required for the position.)
  • Bachelor degree preferred, or a combination education and 1-2 years of customer service experience
  • Strong verbal and written communication and interpersonal skills
  • Knowledge of outdoor products and industry preferred
  • Prior experience working with Microsoft Office products

ESSENTIAL FUNCTIONS

(Fundamental duties necessary to achieve the objective of the position.)
  • Order entry for POs received via phone, email, and regular mail
  • Return authorization entry and routing for approvals
  • Manage B2B and EDI batches for timely processing of purchase orders
  • Processing credits in a timely manner for customers
  • Direct communication with our account base to deliver highest level of customer service possible
  • Manage pending order report to facilitate timely release of orders for shipping
  • Provide reporting and backorder information to customers and sales reps as requested
  • Assists with technical questions and order processing for phone in orders

SPECIFIC REQUIREMENTS OF THE POSITION

(Knowledge, skills and abilities currently used to perform essential functions)

Physical Requirements: Employee will be sitting the majority of the time, with some walking and standing. Minor lifting objects over 10 lbs., carrying, stooping, and kneeling to access books and reports, transport paperwork and materials, and to retrieve files. Possible local travel and work outdoors. Manual dexterity for extensive computer work and writing. Hearing, speaking, and vision are required (with or without correction).

Mental Requirements: Must communicate effectively in verbal and written formats. Reading comprehension and basic math skills are a requirement. Flexibility to effectively deal with a variety of people and situations and to handle interruptions and multiple tasks simultaneously. Quick thinking and problem solving to readily assimilate information. Ability to maintain tact and highly professional manners. Initiative to effectively complete tasks with little supervision. The ability to identify and appropriately handle confidential information.

Equipment Used: Telephone, calculator, personal computer, copy machine, fax machine, and printer.

Working Environment: Work is done in an office environment, with some time spent in the manufacturing plant. This exposure subjects incumbents to temperature changes, dirt, dust, noise, vibration, moving objects and mechanical parts, machine tool lubricant mists, equipment and explosive hazards. Co-worker support, guidance and reinforcement are readily available.

ADDITIONAL DESIRABLE QUALIFICATIONS

  • Bachelor degree preferred
  • Knowledge of outdoor products and industry preferred


We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

Reference: 561322577

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