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Membership Director

Posted on Nov 14, 2018 by YMCA

Houston, TX 77002
Leisure & Sport
Immediate Start
Annual Salary
Membership Director

The YMCA of Greater Houston is currently seeking an experiernced Membership Director at the Mark A. Chapman Y at Katy Main Street.


YMCA of the Greater Houston Area


Houston, TX

Job Description

The Mark A. Chapman Family YMCA is seeking a dynamic, innovative, highly motivated, Membership Director to oversee the Membership and Childwatch departments. Our YMCA serves the Greater Richmond/Rosenberg community. We welcome 2400 membership units or approximately 7200 members in our facility. We are seeking a transformational, servant leader to take our Membership and Health & Wellness Departments to the next level.

Major responsibilities include direct supervision of childwatch and member services. The ideal candidate will be a visionary, with marketing knowledge, and the ability to bring the Membership and Childwatch departments together to engage new members, better serve existing members and increase member retention. This person will lead the efforts to retain members using Daxko Operations and Engage.


  • Bachelor's degree in related field preferred or equivalent combination of education and experience.
  • Three to Five years related experience in Member Services and Health and Wellness management which includes program development, member retention and staff development.
  • Previous supervisory experience in customer service preferred.
  • Requirements within 30 days of hire include: completion of: CPR; First Aid; AED; Bloodborne Pathogens.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


    May directly supervises part time and non-exempt employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing and approving timesheets; appraising performance; rewarding and disciplining employees; monitoring and updating all required staff certifications; addressing complaints and resolving problems.


    Skills are essential in all of the Microsoft Office applications including Word, Excel, and Access. Ability to use these programs to lighten work load, develop reports and to automate procedures is very necessary. Ability to diagnose basic PC problems and to communicate those problems is very important.


    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.


    Travel is locally during the business day, although some out-of-area and overnight travel may be expected.


    Flexible with scheduling and available to work operational hours of the YMCA, which may include day, evening, weekends, and/or holidays, based on the center needs.

    Essential Functions

  • Directs and supervises program activities to meet YMCA objectives.
  • Recruits, hires, trains, develops, schedules and directs member services and child watch personnel.
  • Works with Membership Specialist to ensure center meets or exceeds membership and corporate membership sales goals.
  • Reviews and evaluates staff performance.
  • Develops strategies to motivate staff and achieve goals.
  • Track staff time according to budget and utilize/approve Kronos in accordance with policies.
  • Ensure staff carry proper/current certifications and maintains accurate documentation.
  • Respond to members concerns in a timely manner as appropriate through Daxko Engage, comment cards and member interaction.
  • Establishes new program activities and expands program within the community in accordance with strategic and operating goals.
  • Identify and implement new industry trends.
  • Develop, monitor and achieve budget goals.
  • Responsible for the successful attainment of department targets, including revenue and member retention.
  • Develops and maintains collaborative relationships with community organizations.
  • Coordinates use of facilities for program activities and events.
  • Monitor daily operations to adhere to all YMCA health and safety standards and policies.
  • Assist in marketing and distribution of program information.
  • Assist in YMCA fundraising activities and special events.
  • Assist with Board and Committee meetings.
  • Reports suspicious and inappropriate behaviors and policy violations.
  • Follows mandated abuse and incident reporting requirements.

  • YMCA Culture & Cause Expectations

    Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:
    • Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.
    • Nurturing-To care for, support, and help develop through encouragement.
    • Hopeful-Take an optimistic or positive view of future outcomes.
    • Determined-To devote full strength and concentrated attention to the cause.
    • Genuine-To be honest and open in relationships with others.


    $52,000.00 - $58,000.00

    How to Apply

    Apply Online

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    Resumes Accepted Until


    Reference: 561322537

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