Member Experience Specialst

Posted on Nov 20, 2018 by Life Time Fitness

Shawnee Mission, KS 66204
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Description
Position Summary

Directs and ensures that our team members get to know every member by listening and responding to them. Proactively exceeds the needs of members, accurately answers questions and actively promotes all events and programs with friendly and inviting engagement. Shares communication between leadership and team members, anticipating ways to enhance the member experience. Maximizes member retention by connecting each member to the right performer, place and program.

Job Duties and Responsibilities
  • Participates in handling membership change requests, saving memberships or converting members to our Life Time On-Hold membership at a high rate
  • Develops a monthly retention plan with the Member Services Manager that outlines goals and assign Team Members to tasks in order to minimize attrition
  • Contacts members via phone, email and in-club conversations while building relationships and engaging members within their areas of interest
  • Creates a Daily Business Review & Plan to track progress and plan for success
  • Processes member paperwork, enters sales transactions at POS, including program, service and product payments and monthly dues
  • Responds to members and guests through club's social media accounts
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Position Requirements
  • High School Diploma or GED
  • 3 years of experience in a customer service related position
  • 3 years of experience in a sales or retail related position
  • Ability to multitask and learn quickly
  • Ability to operate a computer
  • Strong understanding of how to use social media
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? Preferred Requirements
  • Extensive knowledge of all club activities and promotions
  • Excellent customer service and promotional skills
  • Ability to resolve conflict in a professional and tactful manner
  • Ability to build relationships with members
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Reference: 561322311

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