The eCommerce Operations Senior Manager will play an integral role in elevating the Reebok website to a position of having world-class ecommerce operations and associated processes, including those associated with platform technology management, fulfilment, QA, and related systems to support high growth and rapid response to a range of situations. The role will partner with a variety of departments both within Reebok North America and key partners in Germany and other regions. The role will report into and work closely with the Director of Operations. Key Responsibilities:
Responsible for oversight of day to day business operations of digital/eCommerce platforms focused on the U.S. for Reebok.com. The platforms include SalesForce Commerce Cloud, Adobe, SAP, Tridion, Tealium, Certona, Bazaarvoice, Geps, Cybersource, Avalara, etc. Manage, direct and lead the US eCommerce Operations team, including Business Analyst, Project Manager and Wholesale/Fulfillment teams. Responsibilities include: hiring, training, planning, assigning and directing work, performance management and rewards. Responsible to play a key role in the Global Operational Excellence definition, communication and development Defining, tracking, and leading the execution of the roadmap and integrations with third party vendors Collaborating with stakeholders and customers to define and prioritize product requirements and integrations Writing functional requirements, acceptance criteria, and other documents necessary for the implementation of the roadmap Leading cross-functional teams involved in scaled authoring environments and delivery platforms to define product specifications, establish milestones, and manage quality assurance activities Working closely with engineering, quality assurance, and project management teams to scope efforts, identify and manage dependencies, and verify implementations Evaluate the current portfolio of products and services and assess value add as well as compatibility with overall strategy. Observes, learns and adapt business processes to enable a unified platform Ability to work independently as well as with a team of other business and technical resources. Project planning, including: understanding the project objectives, building a project plan, including timelines and deliverables, and agile methodologies that meet those objectives, revising and updating the tasks, timelines, and deliverables as appropriate Manage external service providers as needed Key Relationships:
Global Digital IT team Web Application Support team Global Customer Service team Global Operational Excellence team Knowledge Skills and Abilities:
Strong knowledge of ecommerce system architecture Excellent project management and executional skills Knowledge of content management tools integrations and api's Excellent verbal and written communication skills with the ability to communicate effectively across organization functions and levels Ability to accept and meet critical deadlines with good planning and organization skills Ability to build and navigate successful cross functional global and internal external relationships Requisite Education and Experience / Minimum Qualifications:
Bachelor's degree in technical or science focused discipline 8-10 years eCommerce or retail operations experience 3-5 years working experience within online debtor management, payment and risk management processes in an online consumer facing high-transaction environment Experience with merchandising and managing product master data a plus Experience leading cross-functional, high performing teams The Reebok brand has moved their HQ to a 220,000 square-foot section of the Innovation and Design Building in Boston's Seaport District. This move has brought community fitness to a next generation design and innovation space; the all new workplace fosters a vibrant collaborative culture and allows the brand to be closely connected to the community in Boston. Alongside state-of-the-art office spaces, the headquarters is equipped with an employee fitness center and a retail store.