Golf Instructor - Glendale
Posted on Nov 21, 2018 by Pga Tour Superstore
OVERALL FUNCTION OF THIS POSITION: The Golf Instructor is the store expert related to our mission: "Inspire people to play their best and grow the game." Golf Instructors are responsible for driving the in-store experience by working to grow participation in existing clinics, lesson programs, and in-store events, as well as for developing and executing new programs and events tailored to the store's customer base.
When not actively teaching or promoting our Golf Instruction Programs, the Golf Instructor is expected to work hand-in-hand with store associates to ensure that each customer receives the highest levels of customer service. This includes, but is not limited to, fitting customers for clubs, walking the simulator run and practice bay area offering free swing tips, and ensuring that all customers are receiving the assistance that they need.
JOB RESPONSIBILITIES: As listed above, the Golf Instructor's top priority is to "Inspire people to play their best and grow the game." Other responsibilities include:
- Ensuring every customer observed within 10 feet is greeted within 30 seconds.
- Offering a quality of Golf instruction that meets company standards, as outlined in SOP 16-14 "Conducting Customer Lessons".
- Driving Lesson sales and booking % to support stores sales goals in accordance with plans for
instruction & clinics as outlined in the annual store sales plan.
- When not teaching: working on the sales floor, assisting customers and assisting in club fitting.
- Working with the Sales Associates to maintain a clean and orderly work environment.
- Assisting the Services Supervisor with Instruction Area maintenance and supplies.
- Elevating the entire staff by sharing the knowledge and expertise gained through their
professional experience, product knowledge, and training.
Education: The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma.
Experience: Level 2 PGA Apprentice or equal, with 2 years in Golf Instruction experience Skills:
- Communication: Strong listening and interpersonal skills. Candidates must possess excellent verbal and written communication skills. They must effectively communicate and implement the best practices and concepts of tennis fundamentals to customers and associates.
- Analytical: Candidates must be able to quickly and completely assess the customer's needs in our high traffic and high tech learning environment.
- Computer: Basic computer skills with working knowledge of Teaching software, Microsoft Office, Microsoft Outlook, and the internet.
- Golf equipment sales and club fitting knowledge: Candidates must be able to assist in Associate training and provide expertise during daily operations.
Physical Requirements: Golf Instructors must be able to stand for extended periods of time, move through the store, and lift a 30 lb. box overhead.
Other: Golf Instructors must be able to accommodate a typical retail schedule, work a flexible work week, and work nights, weekends, and holidays.
JOB RELATIONSHIPS: Golf Instructors report directly to the Customer Services Supervisor but independently manage their time and client appointment. They work closely with Associates on a daily basis to provide world-class customer service.
PGA Tour Superstore is an equal employment opportunity employer. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
Pga Tour Superstore
Pga Tour Superstore
Pga Tour Superstore