Customer Service Representative

Posted on Nov 20, 2018 by Churchill Downs Incorporated

Lexington, KY 40502
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Handles routine aspects of the operation with moderate supervision Performs daily transactions and processes related work Performs data entry, maintains and updates customer account records Can quickly grasp concepts and begin to learn deliverables of the position Completes tasks within defined time frames and at appropriate quality and customer service levels Understands essential functions and how individual performance affects company performance Provides internal/external customer service support that achieves customer service goals and objectives Reacts to problems and provides basic solutions based on prescribed guidelines or procedures Directs issues or concerns to the right person or group for resolution Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions Conduct outbound dialing for various business reasons. Assist with account openings and encourage initial deposits Educate customers on product lines Daily balancing and reconciliation of financial transactions Identify, document and escalate priority issues Able to maintain customer confidentiality Strong communication, written skills, and interpersonal skills Comfortable with fast paced schedule driven development Computer literate, experience with Microsoft Office is preferred Ability to work in a fast paced environment and be able to multitask Flexibility with your schedule to meet the needs of the business Other duties as assigned by Management to include but not limited to assisting players with entering wagering instructions into computer application, taking reservation, and providing racing, schedule or past performance information Proficient in data entry/keyboard skills and relevant computer applications. Previous customer service, sales or horse racing industry experience a plus. Must be able to obtain a New York Racing License Qualifications Education Required High School or better. Experience Preferred Sales Customer Service

Reference: 561321627

Similar Jobs

Customer Service Representative

Lexington, KY

Working Solutions

Customer Service Worker

Lexington, KY

Adecco

Customer Service Associate

Lexington, KY

Adecco

Customer Service Agent

Lexington, KY

Adecco