Membership Lead

Posted on Nov 13, 2018 by In-Shape Health Clubs

Napa, CA 94559
Leisure & Sport
Immediate Start
Annual Salary
Job Summary:
A Membership Lead at In-Shape Health Clubs are Fitness enthusiasts and Brand Ambassadors in their clubs and communities. They possess the skill to lead, support, and achieve results personally and through a team of Membership Advisors. Membership Leads promote the In-Shape brand by engaging and motivating club guests and prospects to join the club, use the club, and remain a member. MLs assist members in achieving their health and fitness goals making every member's day better.

Drive Business Results:
  • Achieve daily, weekly, and monthly lead conversion rates and new member retention goals for their club through enthusiastic outreach and development of strong team sales and customer service skills
  • Partner and collaborate with Club Fitness Manager and Fitness Team to drive new sales and member retention
  • Partner and collaborate with Corporate Partnerships to drive qualified Corporate guests into the club and assist in Corporate Enrollments, when needed
  • Be knowledgeable about all programming, club activities, promotions and timelines

Deliver the Member Experience:
  • Clearly understand and always ensure delivery of company brand and service standards to every guest and member visiting the club at all times
  • Interact with all team and club members to reinforce a positive environment, ensuring the In-Shape brand is represented consistently
  • Works alongside staff to complete tasks thru leading be example to improve our member experience
  • Sets the example for how team members "make every member's day better."

Operations Excellence:
  • Lead Daily Sales Huddle and other club sales meetings, following company guidelines
  • Ensure the Fit Start scheduling of each member to help create a pathway to their fitness goals
  • Customize the join experience by encouraging involvement with our people, programs and places to align with the unique needs, interests and goals of each prospective member
  • Ensure each guest is presented all membership options accurately, ensuring no misrepresentation occurs

Leadership and Development of Operations Team:
  • Accurately and effectively train and manage their Membership Advisor team thru mastery of the In-Shape sales system (Sales Force), reports, and processes to prospect, enroll, quantify and retain new members
  • Focus on team success through constant coaching and development to help each Membership Advisor achieve desired results
  • Recruit, interview, and develop right fit Membership Advisors that are brand promoters to ensure club success
  • Successfully execute and deliver company provided training to the Membership Advisor team to enhance the team member, club member and guest experience

Modeling the In-Shape Behaviors:
  • Personally leads and models the Behaviors with their club
  • Ensures that their club team members are modeling the Behaviors with our valued members
  • Review club Social Media results to identify opportunities for improvement or where to praise for delivering on-target results

Duties and Responsibilities:
  • Willing and able to work evenings, weekends, and holidays
  • Able to use technology resources to accomplish job responsibilities, including but not limited to: Email, word-processing and spreadsheets, Salesforce, Point of Sale systems, scheduling software, etc.
  • Good driving record, ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required
  • Serves as an ambassador for his/her area and helps communicate feedback from the field to Management and Support Center
  • Understands the members in their clubs, identifies their needs, and works with Support Center team to ensure we are on target with initiatives that impact them

Requirements and Qualifications:

  • High School Diploma or GED required. Advanced degree desired
  • Strong service orientation and desire to deliver an outstanding member experience
  • Experience as a Membership Advisor in the fitness industry, possessing excellent sales and customer service skills
  • Excellent verbal and written communication skills
  • Ability to listen and understand the individual needs of members and prospective members
  • Strong time management skills and practices
  • Computer literate - proficient at MS Excel, MS Outlook and MS Word
  • Work quality must be highly accurate, timely, and in accordance with company policy and procedures
  • Excellent task completion and follow-through skills
  • Must demonstrate professionalism, cooperation and ability to work well with all parties
  • Maintaining focus in a sometimes hectic and evolving environment

Work Environment/ Physical Demands : While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, changes in temperature/humidity; moving mechanical parts and vibration and exercise equipment; frequently required to stand, walk 4-8hours/8 hour day; use hands to finger, handle or feel; and reach with hands and arms; and frequently use both feet and move them forward/backward and side to side; seldom required to sit; frequently to climb, balance, stoop, kneel, crouch or crawl; and continuously reach and twist, including side-to-side movements; carry or move up to 25 pounds and occasionally lift, carry or move 26-50 pounds.

Reference: 561321244

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