The Sales Support Specialist will support the Event Team the management of Event, National Sales, Membership, and DirectBook sales system functions while supporting sales associates in all company divisions. This position is a highly visible and involved role since the candidate will be a liaison with our event associates, venues, and event sales department.
This position will require a strong multi-tasker, great communicator, problem solver and an all-around team player. Also, the candidate must be a strong leader, exceptionally well organized, detail-oriented, and possess excellent written and verbal communication skills. The associate with interact with the Director, Events Sales, and The Sales Force Analyst team routinely to receive guidance and feedback, as well as daily interaction with Sales Associates from the field. Many non-routine activities will require a supervisor's advance approval. Key Responsibilities Deliver best-in-class associate experiences for our sales team by providing daily end user support through the administration and monitorization the company's Sales CRM software application for all US and UK sales teams.
Maintain a high level of quality, accuracy, and process consistency in the sales organization CRM.
Assist in the design, document, build, test, and deploy enhancements to the software system.
Maintain an active trace/follow-up system for all Help Requests from the field.
Delphi/Salesforce maintenance including the management of User accounts, importing and exporting of data, the configuration of system settings and options, the creation of all user profiles, roles, as well as setting permissions within the CRM system, and create, modify and manage objects, fields, & all property details.
Assist in defining business processes using CRM software's best practices.
Plan, design and execute, integration and acceptance tests.
Design, create and deploy reports and dashboards to analyze key metrics, in partnership with leadership.
Develop and train on new best practice procedures, end-user documentation, and release information.
Provide regularly scheduled training for appropriate parties.
Develop and customize Salesforce and related applications based on user needs.
Modify and maintain field and page layouts for standard and custom objects.
Oversee data quality processes, manage data and eliminate duplications by routinely administering system cleanup protocols.
Assist the Events Sales Support Team as directed.
Be an example of our core values daily and hold yourself accountable to Topgolf standards.
KEY QUALIFICATIONS - WHAT WE'RE LOOKING FOR:
Must have strong organizational skills and ability to manage projects with multiple tracks as a high-energy leader.
Creativity to generate innovative solutions to situations by trying different and novel ways to deal with problems and opportunities.
Ability to develop clear action plans and drive processes with numerous interdependencies.
Excellent written and verbal communication skills.
Strong problem-solving skills, analytical capabilities, and collaboration skills.
Must have attention to detail, a commitment to quality and be results driven and guest focused.
Meeting management and group process facilitation skills are required.
Energetic, enthusiastic and results orientated individual.
Ability to identify opportunities and take action to build strategic relationships
Ability to work on a team
Passion for learning new systems
A high level of self-awareness, receptivity to change and integrity
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
2+ years of Topgolf sales or related experience with high performance required
Undergraduate degree, preferred
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.