General Mgr & Chief Exec Officer

Posted on Nov 15, 2018 by Troon Golf

Phoenix, AZ 85001
Leisure & Sport
Immediate Start
Annual Salary

Phoenix Country Club in beautiful, downtown Phoenix, AZ is excited to announce the exceptional career opportunity of General Manager/Chief Executive Officer. Qualified candidates will thrive in a member owned, luxury private club environment and be highly focused on galvanizing energy to execute a vision of excellence for Arizona's original private club.

Looking for an experienced manager who is familiar with all aspects of private club operations and a commitment to improving the member club experience. Candidate must possess strong communication skills and be comfortable when dealing with current and prospective members, the management team, employees, vendors and the Board of Directors. Seeking an individual who promotes an inclusive work environment and who has demonstrated the ability to build an effective, accountable and high performance team. A leader who must be innovative and find ways to leverage existing club investments in technology and expand the use of social media and our online presence for current and prospective members. Must have a strong focus on the club's financial performance in the near term, while supporting the strategic goal of long term club financial viability.

Key Responsibilities of the General Manager/Chief Executive Officer
  • Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
  • Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the club and takes effective corrective action when necessary.
  • Maintains and increases membership sales as necessary.
  • Establishes and implements Troon personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
  • Ensures all Human Resources procedures and policies are followed by management staff.
  • Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
  • Maintains membership with the Professional Golfers' Association (PGA) and/or Club Managers of America Association CMAA and other professional associations.
  • Oversees the care and maintenance of all the facility's physical assets and each individual facility.
  • Coordinates marketing programs to promote the facility's services to potential customers.
  • Ensures the highest standards for food and beverage service on property.
  • Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
  • Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
  • Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Membership Director, Executive Chef, Club House Manager and Accounting Manager.
  • Assures that effective orientation and training are given to each new associate and develops ongoing training programs.

    Minimum Qualifications for the General Manager/Chief Executive Officer.

  • Bachelor's degree (BA) from four-year college or university.
  • Minimum of 5 years related experience and/or training; or equivalent combination of education and experience required.
  • Limited travel required.

    Other Qualifications:

  • Must be proficient with Microsoft Office applications. Helpful if candidate processes working knowledge of Jonas.
  • Experience in private club setting is preferred.
  • Class A member of Professional Golfers' Association (PGA), Ladies Professional Golfers' Association (LPGA) member or Club Managers Association of America (CMAA) Member.

  • Reference: 561319984

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