Director of Recruiting Services

Posted on Nov 18, 2018 by NCSA Athletic Recruiting

Chicago, IL 60601
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Director of Recruiting Services Job Details The Director of Recruiting Services at NCSA: Next College Student Athlete is responsible for overseeing our recruiting service operations. You will lead our team of front-line recruiting experts to help our premium members achieve success in the recruiting process. You will be accountable for delivering continuous improvement in our client journey through operational enhancements and improved strategic planning. Responsibilities
  • Directly oversees NCSA's Recruiting Coaches (account managers).
  • Develop and manage initiatives designed to improve customer engagement, success, satisfaction, retention and revenue generation across all premium memberships.
  • Recruit, mentor, and develop front line employees and support managers.
  • Foster an environment where every team member can excel as a problem solver and is empowered to positively impact the customer experience.
  • Improve operations by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and actively participating in professional organizations.
  • Exemplify the desired culture and service philosophy of the organization.
  • Contribute to recruiting operations budget process by forecasting requirements and managing spend on an annual basis. Qualifications:
  • Bachelor's Degree and 2 or more years of managerial experience.
  • Proven track record of enhancing performance through coaching.
  • Previous leadership and management experience in a customer service role.
  • Must be able to demonstrate sustained and effective process improvement skills.
  • Strong interpersonal communication skills.
  • Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment.
  • Exceptional organizational skills, attention to detail, and proven ability to meet deadlines.
  • Strong problem-solving and decision-making skills. Preferred Qualifications:
  • Previous experience as a Director or higher-level leadership position.
  • Former collegiate athletic or collegiate coaching experience preferred Benefits & Perks
  • Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
  • Be Well: Expense up to $65 per month for health & wellness
  • Maximize Savings: Contribute to your 401k retirement savings with company matching
  • Be Comfortable: Enjoy a relaxed casual dress code
  • Give Back: Receive paid time off to volunteer in your community
  • Take Time: Enjoy paid parental leave to bond with & care for a newborn or newly adopted child
  • Stay Connected: Expense up to $350 towards the purchase of a laptop, tablet or computer
  • Reference: 569124855

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