Director of Ticket Sales

Posted on Nov 15, 2018 by Waterloo Black Hawks

Waterloo, IA 50701
Leisure & Sport
Immediate Start
Annual Salary
The Director of Ticket Sales & Service is responsible for managing the ticket operations of the organization on a daily basis. The person in this position will be responsible for developing and implementing a Ticket Sales Plan designed to meet or exceed the annual sales goals set forth by the Vice President and the ownership group. The Director of Ticket Sales & Service will oversee the sales and service activities related to season tickets, partial season ticket packages, group tickets, group hospitality areas, and other ticket products created in the future. The Director of Ticket Sales & Service will be responsible for reaching or exceeding the overall sales goals set forth for each season. In addition, the Director of Ticket Sales & Service will oversee game night operations. The group seeks a true team player and natural born leader. RESPONSIBILITIES
  • Provide overall leadership for all ticket sales and service initiatives.
  • Oversee all sales efforts involving full season tickets, partial season ticket plans, group sales, and group hospitality areas.
  • Must be committed to not only leading the ticket sales staff but to contributing as the top seller.
  • Lead regular ticket sales staff meetings and facilitating discussion and sharing of ideas related to growing ticket sales revenue.
  • Develop and maintain a personal client base of season ticket holders.
  • Prepare and manage an annual Ticket Sales business plan and budget in concert with appropriate staff and VP that encompasses the sale and retention of all ticket buying customers.
  • Prepare timely and accurate sales reports that monitor the progress of the sales team both individually and collectively and insures that we maintain proper sales pacing to meet the goals set forth.
  • Work closely with marketing staff on the promotion of the organization as it relates to driving ticket sales revenue.
  • Manage CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental ticket revenue.
  • Greet and interact with fans, recruiters, parents and other patrons to help enhance their experience with the organization from the moment they step in the front office or arena door.
  • Be a self-starter who can work independently with minimal supervision.
  • Hire, train and schedule game night operations intern staff.
  • Be a part of the team that writes and executes the game night script. This will include introducing and researching creative concepts for game night production, sponsor ads or promotions.
  • Handle incoming calls and general customer service during office hours.
  • Manage daily cash collections & bank deposits. Including all associated posting, coding, and communication with accounting.
  • Responsible for customer invoicing. Including, but not limited to, corporate, season ticket & group sales.
  • Coordinate game night cash requirements prior to game and report to accounting postgame. (i.e. cash bags for tickets, will call, etc. as well as any cash payments for PA Announcer, off-ice officials, etc.). CHARACTERISTICS / QUALIFICATIONS
  • Bachelor's Degree in Sports Administration or business field preferred.
  • Minimum of two (2) years experience working with a professional sports team and at least one (1) year of experience working in a ticket sales management role.
  • Superior communication skills, collaborative with strong leadership and interpersonal skills.
  • Results oriented leader with proven ability to motivate people and maximize revenue production.
  • Proven track record in ticket sales - in terms of both personal accomplishments and leading successful sales teams.
  • Ability to work in a dynamic, high paced environment. Ability to handle multiple tasks at one time with very high attention to detail.
  • Highest level of personal and professional integrity and ethics. A true team player.
  • Strong customer service skills.
  • Demonstrated proficiency in Microsoft Office Suite.
  • Experience in working in a ticketing box office.
  • Willingness and ability to work long hours, including holidays and weekends as required.
  • Experience working with ticketing systems, ETix preferred.
  • Reference: 569124752