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Service Supervisor

Posted on Nov 11, 2018 by Kelly Services

Troy, MI 48007
Accountancy
Immediate Start
Annual Salary
Full-Time
The Service Supervisor is responsible for overseeing the operational support associated with one or more CWO MSP programs. Responsible for supervising the staff providing the day-to-day support for these accounts including work processes for effective communication, onboarding, work items, problem resolution, and resolution of payroll, billing, and expense issues. The person in this role is also responsible for developing and improving work processes, instructions and technological solutions specific to their programs. This position interacts daily with Program Office team resources, account services staff, Shared Services staff, and other internal and external stakeholders. Major Duties & Responsibilities • Complete and oversee the operational support associated with one or more CWO MSP programs including work processes for effective communication, onboarding, work items, problem resolution, and resolution of payroll, billing, and expense issues. • Prepare and deliver presentations and business reviews to customers and internal stakeholders. Travel to customer sites as required. • Manage and supervise staff to ensure service commitments are met. Coach, counsel, and conduct performance reviews as necessary. • Track and measure general and program-specific data and metrics and report to customer, OCG management and internal stakeholders as necessary. • Develop process improvements and work instructions to ensure we are effectively assisting our customers and temporary employees. Participate in projects as needed based on business/customer demands. Qualifications: • Minimum Education Required: Bachelor's degree or equivalent experience • In What Field of study: Business related • Minimum Years of Experience Required: 3 years • In What Capacity: Staffing, customer service, supervisory, process improvement Skills Required: • Ability to lead, manage and motivate a customer service team; • Strong communication skills, written and verbal; • Good problem solving skills; • Ability to develop and promote strong customer relationships; • Ability to manage in a changing environment with constantly changing business needs and priorities; • Ability to work effectively with all levels of management; • Professional Demeanor • Analytical ability - research and resolve issues using data; • Detail oriented; • Proficient in MS Office (Word, Excel, PowerPoint); • Knowledge of KSN • Knowledge of SalesForce KELLY Services About Kelly Services® As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender

Reference: 569076974