Customer Success Specialist

Posted on Nov 21, 2018 by PLEDGE IT

Harrisburg, PA 17101
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Who we are Pledge It is the leading sports crowdfunding company, empowering athletes to support a cause with their gameday performance. Our community of athletes are inspired to earn the change they want to see in the world. Our community of athletes includes pro stars like Kevin Durant, Klay Thompson, Larry Fitzgerald, Lindsey Vonn & Mike Trout. We've supported crowdfunding efforts for 400+ pro athletes and thousands of amateur teams & weekend warriors. Pledge It is trusted by the world's top brands like adidas, CBS Sports, American Cancer Society, St. Jude Children's Research Hospital and many more. The Role The Program Success Specialist will provide ownership of project execution for enterprise level clients and marquee sports fundraising programs. This position will help drive the development of our client's cause marketing & fundraising initiatives and manage the day-to-day execution of key programs. This position is also expected to make significant contribution to Pledge It content marketing initiatives to support company objectives. Candidate must be able to work in a fast-paced environment with exceptional organizational skills, possess very strong written and oral communication skills and demonstrate a solid understanding of content marketing. Experience in non-profit digital fundraising or content marketing is preferred. Responsibilities - Work day-to-day with enterprise level clients and marquee internal programs to grow & maximize their success on Pledge It. - Lead direct client interaction, communication and production of all client deliverables. - Craft marketing content to drive client & program success. Specific content may include social media content, infographics, emails, blog posts and case studies. - Understand client & program objectives and optimize the delivery of content to achieve those objectives. - Collaborate with graphic designers and web designers to produce creative deliverables. - Craft engaging content across the customer lifecycle to to drive both inbound marketing and customer success initiatives. - Recommend new content topics and deliverables based on an understanding of the customers' needs Skills/Experience - Successful candidates will be master storytellers with exceptional communication skills, both written and oral. - Proven tactical experience with various digital platforms and social media platforms to be used as a tool for maximizing reach. - A strong quantitative skill set with the ability to analyze data/results to support strategic recommendations and optimization. - Successful and resourceful client manager with an ability to build relationships and business effectively. - Organized with the ability to multi-task, prioritize, and manage time efficiently between clients and projects. - Energetic with a desire to work in a fast paced startup environment. - Bachelor's degree and 2+ years related agency account management or marketing experience. - Experience in non-profit digital fundraising or content marketing is preferred. This position will be based at the Pledge It Headquarters in Harrisburg, PA.

Reference: 561323637

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