Specialist, Customer Compliance

Posted on Nov 19, 2018 by Under Armour

Baltimore, MD 21201
Leisure & Sport
Immediate Start
Annual Salary

This is a temporary position responsible for supporting corporate goals by way of maintaining business relationships and overall customer requirements for all North America business to business customers along with execution of strategic objectives.

Essential Duties and Responsibilities will include but are not limited to the following:

  • Work cross functionally with Customer Financial Services, Sales, FP&A, Customer Service, Distribution Warehouse, Product, Sourcing, Development, Legal, etc. to ensure compliance requirements are communicated and executed to reduce/eliminate customer charge backs
  • Independently analyze current VAS setup, DH and Supply Chain processes, charge back trends and historical data to identify potential areas for cost savings in order to hit annual compliance savings target
  • Partner with Sales to determine the right action plan based on the customer's requirements and UA's ability to fulfill these requirements
  • Manage and execute quarterly compliance analyses for top customers to Sales Teams, FP&A, CFS, and Customer Service presenting charge back details and overall customer profitability
  • Present special projects/initiatives in weekly War Room to Executive Team
  • Independently take action on various company reports including Dispute Management, VAS, Sales Order Detail, etc.
  • Provide detailed reports on current charge backs to accountable teams and work with these teams to implement action plans for reduction
  • Reporting in SAP & BW to ensure customer requirement setup is accurate and properly executed
  • Travel monthly to our DH/3PL locations to support the execution of requirements, review customer challenges and collaborate with management on best practices
  • Travel to our customer's distribution centers to work through pain points and present during top to top customer collaboration meetings
  • Respond to internal and external inquiries regarding VAS, shipments, new initiatives, contractual allowances, etc.
  • Ensure a working knowledge of the UA distribution strategy and processing for each location and have the ability to identify any gaps or process improvements to enhance productivity and increase automation
  • Aid in the development of on-boarding new customers which includes customer setup, negotiation with customers on operational processes and VAS costs
  • Aligning internal teams to implement customer requirements to ensure speed to market
  • Collaborate with multiple UA Teams to ensure accurate Routing/VAS setup to eliminate charge backs

Critical Skills:

  • Communicates Effectively - has clear, concise and organized written and oral communication skills.
  • Problem Solver - able to identify opportunities or issues and react quickly and effectively.
  • Analytical - identifies collects and researches data/issues and draws conclusions; demonstrates attention to detail.
  • Compliance Driven - readiness to investigate and research policy and procedures.
  • Takes Initiative - acts on opportunities to grow or improve the business.
  • Team Player - inspire and motivate others, work effectively with others to meet goals.

Supervisory Responsibilities:

  • No

Qualifications, Education and/or Experience:

  • Bachelor's Degree and 1-3 years of experience with relevant business experience, i.e. Customer Service, Compliance or comparable role
  • A Customer Service, Compliance or EDI background is preferred and should have experience operating in a larger environment with complexity and multiple priorities.

Computer Skills:

  • Proficient in SAP, WM, BW, Excel, and Microsoft Office Suite software.


  • RVCF conferences
  • Retailer compliance reviews & DC visits/tours
  • UA Distribution Warehouses
    • Baltimore, MD
    • Rialto, CA
    • Nashville, TN
    • Toronto, Canada

Under Armour is committed to providing equal employment opportunities to all qualified individuals without regard to race, ancestry, color, ethnic or national origin, citizenship, creed, sex, gender identity, gender expression, religion, language, age, history of conviction of criminal or summary conviction offence that is unrelated to the employment or to the intended employment of that individual, social condition, receipt of public assistance, political convictions or beliefs, physical or mental disability, handicap or the use of any means to palliate a handicap, marital status, sexual orientation, civil status, family status, pregnancy or any other characteristic protected by protected status.

Reference: 561323511

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