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Communications Engineer (Skype for Business/Lync)

Posted on Nov 13, 2018 by Software Guidance & Assistance

North Carolina, NC
Information Technology
Immediate Start
Annual Salary
Contract/Project
Software Guidance & Assistance, Inc., (SGA), is searching for a Communications Engineer (Skype for Business/Lync) for a contract assignment with one of our premier clients in Raleigh, NC.

This person will work with the Communications Engineering team to provide program-level deliverables to the Operational team for implementation. The individual is expected to work with a level of independence & drive topics, syndication and communicate vision on complex topics to all levels.

Responsibilities:
  • Serves as subject matter expert in leading the design and development of the most complex application problems, system administration issues, or network concerns.
  • Conducts and leads complex analysis to correct systems, applications, software, and hardware that are not compliant with Corporate policy/procedures.
  • Works closely with external vendors on large and multifaceted infrastructure engineering projects.
  • Applies IT expertise in strategizing how to best develop infrastructure that will allow development and testing processes to be secure and efficient.
  • Evaluates the effectiveness of the organization's existing infrastructure technology.
  • Analyzes trends to recommend and implement upgrades that enhance the reliability and efficiency of the IT infrastructure. Contributes to the achievement of Infrastructure Engineering objectives.
  • Fourth-tier escalation point for support issues for production environment
  • Is an expert on current industry trends and emerging technologies. Analyzes trends to recommend and implement upgrades that enhance the reliability and efficiency of the IT infrastructure.
  • Create operating and support models to aid seamless transition of solution to operations team.
Required Skills:
  • Extensive knowledge and experience of engineering a Microsoft Lync/Skype for Business UC technology service, both server and end point.
  • Experience with integrating enterprise Voice & Video and Skype Mobile.
  • Knowledge of designing and deploying Group/Persistent Chat, Edge services and Group Federation.
  • Strong troubleshooting ability with extensive hands-on IT support experience, both Back End and user-facing.
  • Able to generate options and recommend solutions which are logical reasonable and realistic.
  • Experience of Microsoft Windows components, for example; Active Directory, Windows server, SQL Server
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities.

Reference: 568370078