Ticketing Director - Aberdeen

Posted on Nov 13, 2018 by Ripken Baseball, Inc.

Aberdeen, MD 21001
Leisure & Sport
Immediate Start
Annual Salary

The Director, Ticketing serves as a key leader in the Aberdeen IronBirds front office. This person will be responsible for using high-level strategic planning to develop a ticket sales plan, manage a full-time staff of business-to-business salespeople, group salespeople, inside salespeople, and ticketing operations staff, while overseeing staff development and training and be responsible for executing a company-wide customer service and ticket operations plan.

Required Skills


  • Using 'The Ultimate Toolkit' training program, provide ongoing sales training across three verticals:
    • Inside Sales
    • Group Sales
    • B2B Sales (Outside sales)
  • Each year, in conjunction with General Manager, develop company-wide ticket sales strategic plan.
  • Full budgeting and P&L responsibilities for all ticketing efforts.
  • Engage with all IronBirds departments, including but not limited to food and beverage, corporate partnerships, community relations and finance to provide premium internal customer service.
  • Constantly identify and develop new revenue streams and business opportunities.
  • Maintain oversight of all box office operations.
  • Liaise with third-party partners including Tickets.com, Score CRM, MLB Advanced Media and Minor League Baseball.
  • Oversee the hiring, training and development of seasonal staff including interns and part-time employees.

Required Experience



  • 5+ years of progressive ticketing experience, including a minimum of two (2) years in a sales management role
  • Willingness to learn and engage 'The Ultimate Toolkit' sales style
  • Proficiency in MS Office Suite
  • Drive, determination, and very strong work ethic
  • Bachelor's degree in related field
  • Willingness to work long hours and weekends when necessary

Working Conditions / Special Physical Requirements:

  • Willingness and ability to work long hours and weekends
  • Routinely exposed to extreme hot/cold weather conditions

Job Location

Aberdeen, Maryland, United States

Position Type


Reference: 561324334

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