This Job Vacancy has Expired!

Ticket Operations Manager

Posted on Nov 21, 2018 by New York City Football Club

New York, NY 10001
Leisure & Sport
Immediate Start
Annual Salary
POSITION OVERVIEW: The Ticket Operations Manager assists with all aspects of the day to day operation of the Ticketing Department and works with the Ticket Operations Director to maintain a professional, organized, and customer friendly ticket experience. ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Update senior management regarding best practices and new technology;
  • Build full season and partial plans, single events, and price codes in Archtics;
  • Responsible for the fulfillment of NYCFC season, group, and individual ticket requests;
  • Assist in the implementation and creation of online ticketing promotions;
  • Generate reports based on promotions, sales, inventory, balance past due etc.;
  • Support Fan Relations and Sales Team with reports and database maintenance;
  • Research issues concerning customer accounts, ticket printing, and internet and online purchases;
  • Coordinate the annual ticket mailing with both internal and external parties;
  • Provide excellent customer service on game days at the Yankee Stadium Box Office- handle questions and solve problems;
  • Build a positive working relationship with the Yankee Box Office personnel;
  • All other duties as assigned. QUALIFICATIONS REQUIRED:
  • 2-3 years of experience in Ticket Operations;
  • Previous experience in Archtics/Host or other ticketing system is a plus;
  • Experience with Microsoft Office applications;
  • Excellent communication skills, bilingual is a plus;
  • Well-organized, self-motivated, and the ability to handle multiple projects simultaneously;
  • Availability to work flexible hours including nights, weekends, and some holidays.
  • Reference: 561324180

    Similar Jobs

    Ticket Operations Manager

    Dallas, TX

    EDS Byron Nelson Championship