Logistics done differently. At XPO Logistics, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Billing Resolution Specialist, you will be responsible for reviewing and analyzing carrier freight bills, proactively resolving potential errors and duplicate billing, and facilitating the billing of orders to customers. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan. What you'll do on a typical day: Communicate with internal and external sources to resolve open tasks; maintain quality and service levels when working with clients Ensure issues are addressed immediately and appropriate parties are informed for proper resolution Make customer satisfaction the primary "driver" for successful quality processes with internal and external teams Develop a working understanding of the internal technologies required for daily functions Communicate with various internal company departments to address problems preventing orders from billing to a customer Communicate with transportation providers to secure required documentation for customer billing Facilitate and improve the efficiency of the current billing cycle time from carrier freight bill to client payment; continuously seek opportunities to improve current processes What you need to succeed at XPO: At a minimum, you'll need: Associate degree in business or transportation/logistics, or the equivalent combination of education and experience 2 years of experience in audit, accounts receivable, accounts payable, loading planning, or transportation/logistics It'd be great if you also have: Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and MS Project) Strong problem-solving skills Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience Be part of something big. XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or al, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.