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Language Access Program Manager - Management Analyst II

Posted on Nov 11, 2018 by Fairfax County Government

Fairfax, VA 22030
Public Sector & Government
6 Nov 2018
Annual Salary
Provides overall management, and coordination for the Language Access Program for the Juvenile and Domestic Relations District Court (JDRDC). Under general supervision of the Deputy Director of Operations, is responsible for supervising and directing the activities of staff, volunteers, and vendors supporting interpretation and translation services in multiple languages to the Court and court services unit (JDRDC) clients. Services are provided in Court sessions, in residential settings, and at client visits to all probation service office locations. Ensures the delivery of interpreter services to non-English speaking clients involved in the court system. Manages all translation requests for JDRDC written materials, and creates policy and processes to facilitate the efficient provision of these services. Serves as a backup interpreter (Spanish) for last-minute needs, such as Protective Orders. Develops and implements strategies for the maximum utilization of volunteer interpreter services in the agency. Educates JDRDC staff on language resources available and process for requesting services. Works collaboratively with program managers to promote effective and efficient use of interpreter services for clients, visitors and staff. Establishes policies and procedures for screening, training, supervising, and evaluating interpreters. Monitors and evaluates the effectiveness of the program and makes recommendations for improvement. Monitors for Federal compliance all department forms and documents classified as vital and manages translation of those documents into applicable languages. Review, update, coordinate and implement the agency Language Access Plan for all JDRDC services to Limited English Proficiency (LEP) individuals as required by the state. Responsible for translations of Language Access Materials to be displayed in JDRDC units. Reviews final translated documents and makes any edits necessary. Reviews proposed state legislation for potential impact on service delivery. Participates in the Training Advisory Group (TAG) meetings to review policy. Coordinate and deliver JDRDC trainings. Provides training and continuing education to all agency bilingual employees and volunteers/interns in evolving court interpreter standards, regulations, and court-specific vocabulary. Serves as the agency representative in coordination with county-wide language access initiatives. Works with language-service vendors to ensure compliance with agency and Court policies. Resolve issues with vendor interpreters. Ensures all invoices are reconciled and vendors are paid correctly. Meets with vendors to evaluate the quality of their interpretation and/or translation services and reviews vendor performance. Serves as subject matter expert for the continuing development of the Juvenile & Domestic Appointment Calendar (JDAC) system, which allows staff to request interpreter services when calendaring an appointment. Ensures data for Results Based Accountability (RBA) reporting is collected and maintained. Works to develop resources for existing and new programs and services.
Note: The salary for this position will not exceed the midpoint of the range.

The assigned functional areas are in court services, human services, program management, interpretation and translation services, human resources. Illustrative Duties (The illustrative duties listed in this specification are representative of the class but are not an all inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)
  • Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;
  • May supervise administrative and paraprofessional staff;
  • Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
  • Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
  • Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;
  • Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
  • Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility;
  • Prepares reports and presentations of analysis and findings.
Required Knowledge Skills and Abilities (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)
  • Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
  • Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
  • Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
  • Ability to identify and describe a range of possible solutions for solving business problems;
  • Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
  • Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
  • Ability to train, lead, and/or supervise paraprofessional staff.
Any combination of education, experience, and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.

Must have a valid driver's license.

The appointee to this position will be required to complete a criminal background check, a check of the Child Protective Services Registry, and a driver's license check to the satisfaction of the employer.

Experience in program management and working with communities and groups where English is a second language. Direct experience working in a court setting or organization that has a close connection to the criminal justice system. Knowledge of the criminal justice system including court proceedings. Excellent written and oral communications skills and presentation experience before a variety of audiences. Experience in both professional verbal interpretation and translation of documents. Ability to supervise both professional level staff and volunteers effectively; work and make decisions independently with minimal supervision. Excellent organizational skills, with strong attention to detail. Must be capable of managing various matters on different priority levels and maintaining confidentiality of court and client information. The successful candidate will pass the County of Fairfax Multilingual Certification skills test for Spanish writing, speaking and listening.

Duties are generally sedentary, performed in an office and courtroom environment. Visual acuity is required to read data on computer monitor and the incumbent must be able to operate keyboard driven equipment. Physical requirements can be performed with or without accommodations.

Panel interview.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact for assistance. TTY . EEO/AA/TTY.

Reference: 568606621