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Help Desk Technician

Posted on Nov 17, 2018 by AHC Corporate Inc.

Baltimore, MD 21201
Information Technology
12 Oct 2018
Annual Salary

The Help Desk Technician will work closely with the Manager, IT to provide technical support for software & hardware issues to all AHC employees. The Technician will keep employee equipment running effectively and troubleshoot a wide range of technical, computer-related issues. There are 200+ users & workstations (multiple sites in Arlington, VA, Silver Spring, MD and Baltimore, MD).

Minimum requirements:

• College degree in Computer Science or related field
• Two years' experience providing IT support, specifically with troubleshooting & servicing users in an office environment
• Knowledge of Office 365; ability to demonstrate knowledge in applicable areas of technology
• Knowledge of SCCM or other imaging technology
• Knowledge of IOS devices
• Ability to perform remote troubleshooting
• Evidence of flexibility & problem-solving skills
• Ability to multi-task with frequent interruptions, occasionally in urgent situations
• Strong communication, customer service & time management skills
• Valid driver's license & ability to travel within Northern Virginia (regularly) & Maryland (as needed)
• Ability to lift up to 50 lbs.

For immediate consideration, please visit & apply on our website , under the 'About Us' tab. E/O/E

Reference: 568606588

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