Clerk - Plant Resoultion Associate (Logistics)
Posted on Nov 19, 2018 by Penske
Act as liaison between Distribution Center and Delphi Logistics Coordinator, manufacturing and vendors. Perform customer service activities such as responding to plant inquiries, providing accurate material and shipping information and handling complaints in a prompt and courteous manner. Process documentation, maintain computerized department records and data systems and prepare reports.
This is a 1st shift position. Days are Monday - Friday. Hours are 7:30am - 4:30pm.
Job responsibilities may include:
-Work with Logistics Coordinator with scheduling requirements for inbound material.
-Communicate with Vendor, Mexican manufacturing facilities, production control, quality, traffic and shipping departments to identify where problems originate and work with these and other groups to resolve requirements/scheduling problems.
-Investigate and resolve non conformant material to either ship out to manufacturing plant or return back to supplier.
-Must possess assertive negotiating skills to negotiate issues with customers and other supporting groups within the organization.
-Must have good analytical skills to research problems and requirement issues.
-Coordinate with manufacturing, Production Control and Traffic to track/expedite/allocate critical material or to obtain material releases.
-SAP and ECPTS knowledge is a requirement and critical to future business needs.
-Assist enforcing departmental polices and procedures
-Comply with Internal Control, ISO-9000, CTPAT, ISO-14000, Environmental and Internal Control processes.
- Maintain appropriate document files and prepare reports pertinent to customers accounts.
-Comply with company, client and governmental policies and regulations.
-Continue to enhance knowledge of job related operations.
-Perform other duties as required to meet departmental objectives.