General Manager 5 - Food

Posted on Nov 18, 2018 by Sodexo

Charlotte, NC 28203
Travel & Tourism
Immediate Start
Annual Salary
Unit Description

Sodexo is seeking a compassionate and results-oriented General Manager 5 - Patient Services to drive and enhance patient experience at Carolinas HealthCare System - Main_ located in Charlotte, NC.

Carolinas HealthCare is now Atrium Health.

Carolinas HealthCare System - Main (Carolinas Medical Center) is an 800 bed hospital and serves as the flagship facility for Carolinas HealthCare System.

The General Manager 5 - Patient Services provides local leadership and strategic direction to patient services team, building relationships, achieves guest satisfaction and enhances profitability. This key leadership role will direct business practices to uphold company mission and values. Maintains, develops and implements solutions to attain patient satisfaction and effective day to day operations._


  • Provides team leadership by ensuring cohesiveness at the unit and with the client
  • Oversees expenditures to control unit financials
  • Directs daily food service operations to provide quality products
  • Maintains and implements sanitary and food safety conditions and training to adhere to auditing procedures and statutory regulations
  • Develops a patient service business plan that establishes goals, needs and expectations
  • Accountable for the execution of product and service quality by maintaining highest level of delivery
  • Promotes and supports workplace diversity initiatives _Duties
  • Subject matter expert and lead for the patient service program. implementation, monitoring, and auditing of nutrition and patient service program standards and practices.
  • Works with operations constituents in areas relating to, culinary management, people management, process development, implementation and consistency through auditing procedures.
  • Prepare plans for projects or major assignments (e.g., tasks, resources, time frames).
  • Provides information, monitors, and educates operations teams of current Sodexo and industry program information and practices to support implementation and effective programs in the operations.
  • Provide expert advice, guidance and support relating to the standards and practices for patient and clinical services.
  • Perform inspections and audits to ensure contractual and regulatory compliance.
  • Ensures compliance with the Joint Commission on Accreditation of standards and other regulatory requirements, as well as with Sodexo's templates and standards for patient satisfaction.
  • Visit inspect and audit patient floors providing objective feedback based on operational standards.
  • Recommends changes in operations based on standards, identify appropriate resources, and assist in implementation plans.
  • Provide expert advice, guidance and support relating to the standards and practices for patient and clinical services.
  • Establish and/or implement standards for client satisfaction, and monitor performance against those standards.
  • Ensures compliance with the Sodexo template for services, as well as related regulatory requirements.
  • Ensure nutrition resources are current and meet regulatory, market, client, and practitioner need.
  • Plan and coordinate nutrition networking and training opportunities for dietetic professionals, including client updates.
  • Serves as a subject matter expert for the Segment relating to standards and practices for patient services.
  • Identify and clarify internal/external customer needs and expectations, taking actions to ensure that Sodexo and client goals are aligned and met.

Careers in Healthcare:

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo's unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day.

Apply Now!

Are you ready to start your Sodexo career? Apply now!

Not the job for you?

At Sodexo, we offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Position Summary

Directs all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to a one client account.
Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day to day operations.

Key Duties:
- Directs all contract services.
- Oversees management/administrative team who are responsible for special functions, cash control and payroll.
- Customer and client satisfaction
- Drives growth
- Financial management

Reference: 568494749

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