Customer Service Representative - Collections Specialist

Posted on Nov 14, 2018 by Account Control Technology

Bellevue, KY 41073
Call Center & Customer Service
Immediate Start
Annual Salary

Location: Mason, Ohio

Position at Account Control Technology

Call Center Representative- Average Yearly Salary with Bonus $51,000

Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401k, Health, Vision, Dental!

Paid Vacation! Paid Holidays!

Ability to make your own schedule!
Advancement Opportunity!

Are you a positive individual with goals and looking for a company who can help you reach them? Then Account Control Technology Inc. (ACT) is the company for you! ACT believes in giving their people the tools, resources, training, support and encouragement to be successful. ACT's has been paying an average yearly salary (with bonus) of $50,000. ACT also offers advancement opportunity. Don't miss out on this opportunity, limited job openings for positive individuals.

Pay is $13 per hour plus Unlimited Bonus Potential

$14 per hour for Bi-lingual skills (Spanish-English)

Named One of Cincinnati's Best Workplaces for two years in a row!
Advancement Opportunities - Over 120 internal promotions since opening the Mason office in 2011

Must be 18 or older to qualify for this opening

As a Collection Specialist, you will negotiate with borrowers to arrange for the payment of defaulted or delinquent debts on behalf of a wide variety of different clients. This may involve skip tracing to establish contact with borrowers, then either working out a payment plan or escalating the account to our legal department.

Your specific duties as a Collection Specialist will include:

  • Contacting borrowers on the telephone (approximately 7.5 hours per day) to collect past due accounts
  • Negotiating payment arrangements with the objective of obtaining payment in full
  • Documenting borrower files
  • Reviewing accounts for legal qualifications
  • Working with borrowers to reach a voluntary payment arrangement
  • Verifying personal contact data such as home address, telephone number and place of employment
  • Preparing the account for the attorney to initiate legal action if no voluntary payment arrangement has been reached and there is no signed repayment agreement
  • Skip tracing to determine residence and or place of employment
  • Following all federal, state and local laws
  • Evaluating and assessing borrower's credit and financial situation
  • Meeting monthly performance expectations
  • Performing other duties as requested, directed or assigned
  • Regular Attendance is required

Specific qualifications for the Collection Specialist position include:
  • High school diploma OR GED; some college a plus, particularly a Finance or Business major
  • Ability to work in a fast-paced team environment
  • Understanding of legal system
  • Basic math skills
  • Basic computer skills, MS Office, preferred
  • Not in default on student loans
  • Willingness to submit to background and drug screen
  • Office experience, preferred
  • Customer service or sales background, a plus

Account Control Technology is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with ACT without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

Job Types: Full-time, Commission

Salary: $13.00 /hour

  • Customer Service: 1 year

  • High school

Work environment:
  • Call center

Communication method(s) used:
  • Phone

Reference: 568434614

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