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Community Services Associate, 33 Irving Place

Posted on Nov 14, 2018 by WeWork

New York, NY 10001
Leisure & Sport
Immediate Start
Annual Salary

Position Goals & Objectives

  • Deliver exceptional building level cleaning services within Operational Standards guidelines

  • Assure positive Member experience through quality cleaning practices

  • Perform all tasks on schedule with maximum efficiency

  • Identify and set priorities through clear communication with the Member Services Lead and the Community Management team

  • Maintain a 90-point or above monthly rating based on Operational Standards rating system

  • Work with the Community Management team to identify opportunities to enhance Member experience

  • Act as eyes and ears in absence of Building Management staff

Duties & Responsibilities included but not limited to:

  • Arrive to work at scheduled time

  • Clean and maintain restrooms (including the restock of: toilet paper, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)

  • Clean and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels, paper plates, cups and cutlery)

  • Remove kitchen pantry garbage

  • Clean and organize refrigerators

  • Clean and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, prepare tables, reset chairs, empty trash, prepare white boards and recharge phones)

  • Clean and maintain specialty rooms e. screening rooms, meditation room, recording studios

    • Reset furniture

    • Reset equipment

    • Clean carpets/floors

  • Clean glass walls and doors, including inside and outside of private offices and aluminum partitions

  • Load and unload dishwasher

  • Clean phone booths dust, vacuum, disinfect phone handles and prepare doors

  • Wash coffee pots and sanitize fruit water container at the end of the day

  • Common spaces and hallways reset and prepare furniture, prepare carpets/floors

  • Private offices clean floors, glass doors and remove trash as scheduled

  • Take garbage to trash room/ loading dock and/or curb

  • Prepare spaces for the hosting of events (setup and break down)

  • Maintain building entrances and sidewalks (shovel snow/ice when needed)

  • Maintain building and floor lobbies

  • Maintain elevator cars and doors

  • Prepare and lock beer kegerators

  • Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)

  • Brew coffee (as needed through 6pm)

  • Replenish fruit water (as needed through 6pm)

  • Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members

  • Maintain staircase throughout the building including emergency stairwells

  • Attend service related emergencies

  • Oncall for building staff during work hours

  • Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies

  • Other duties as assigned


  • Attend preevent meetings

  • Set up preevent

  • Break down postevent

  • Post-event analysis


  • Conduct daily building walkthroughs for quality control assessment

Periodic Work

  • Dusting of high spots, light fixtures, design fixtures, ductwork, HVAC dampers, furniture vacuuming, sanitation and stain removal

  • MIMOs: Prepare private offices desks/ desk lamps/ bookcases/ chairs/ pods


  • Proven Team Player ability to work with a team and achieve daily and monthly goals

  • Selfstarter able to identify work that needs to be done and does it without required instruction

  • Courteous and professional able to perform tasks at hand when Members are onsite

  • Detail oriented pays attention to details regarding processes and extra attention to special requests

  • Ability to solve practical problems using reasoning skills

  • Desire to learn and seek new challenges

  • High School Diploma or equivalent job experience

  • Ability to communicate in English

  • Ability to work with a large, diverse group of employees and suppliers

  • Ability to lift up to 40 lbs

Reference: 568430827