Associate Software Implementation Project Manager
Posted on Nov 12, 2018 by
SUMMARY: This position is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management software and services to customers including small to mid-size multi-site locations.
KEY RESPONSIBILITIES: Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations Ensure timely and effective customer service expectations are met and/or exceeded at all times Manage multiple/simultaneous implementation projects Resolve advanced customer escalations Track all correspondence and completed tasks to provide accurate record of account/project history Professionally establish strong working relationships with other people and teams Proven professional experience with both client/server and cloud based (SaaS) applications and services Proven professional experience with regulatory compliance and requirements including HIPAA Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects Recognize and provide input into process improvement May participate in special projects or other duties as assigned Responsible to work toward and assist in the achievement of individual, team, department, and company goals
1 to 3 years of related professional experience.
Typically a Bachelor's Degree or global equivalent in related discipline.
GENERAL SKILLS & COMPETENCIES: General proficiency with tools, systems, and procedures Basic planning/organizational skills and techniques Basic analysis and problem solving skills Basic verbal and written communication skills
SPECIFIC KNOWLEDGE & SKILLS: Excellent customer service skills Excellent organization skills Excellent ability to professionally understand and diffuse stressful situations Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers Excellent verbal and written communication skills including both inbound and outbound phone calls Excellent documentation skills Professional appearance and presentation skills required Practice management software and services including Henry Schein solutions experience preferred
Project management experience and/or certifications (CAPM, PMP, Project+, etc.) preferred
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
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CC (see application details)00.2815.0767