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Call Center Representative - 2+ yrs previous Customer Service EXP Requ

Posted on Nov 11, 2018 by Humana

Cincinnati, OH 45246
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Call Center Representative - Customer Care Specialist - Patient Care Coordinator
Humana is hiring multiple Customer Service Representatives in Springdale, OH! Work from Home opportunities after four months, Apply today!
As an Inbound Customer Care Representative, you will handle incoming inquiries from members, providing them with excellent customer service. You will utilize administrative, customer service and computer skills while working on routine and patterned assignments to serve the needs of Humana members. Work From Home opportunities available after four months!
Job Responsibilities:
* Address customer needs, resolve issues and educate members
* Perform basic administrative/clerical and customer service tasks
* Escalate unresolved and pending customer grievances
* Meet expectations and quality standards
* Use attention to detail to ensure accuracy
* Work closely under supervision within established guidelines
Required Qualifications:
* High School Diploma or equivalent
* 2 years of customer service experience
* Strong customer service orientation
* Strong attention to detail
* Strong typing and computer navigation skills
* Capacity to multi-task, including use of multiple computer applications simultaneously
* Effective verbal and listening communication skills
* Must be comfortable to work any shift between 8:00 am -8:00 pm Monday- Saturday
* This position does require working every Saturday
Preferred Qualifications:
* Associate's or Bachelor's Degree
* Previous inbound call center or related customer service experience
* Healthcare experience
* Fluency in Spanish
Associated topics: agente de servicio al cliente, answer, call center representative, call center specialist, customer care associate, customer service representative, customer service specialist, phone, service, support

Reference: 568378092