Junior SAP SD Analyst

Posted on Nov 14, 2018 by Affinity Executive Search

Chicago, IL 60601
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Seeking a Junior APPLICATIONS ANALYST for the SAP Solution Center (SSC) within our IT department, located at our corporate headquarters in Chicago. Reporting to the Manager of the SAP Solution Center, this person provides application support and consulting with an emphasis on delivering excellent customer service. Primary activities include triage and resolution of support and enhancement requests for internal customers in multiple SAP ECC 6.0 instances across multiple business units and functions. Desired candidate will have a demonstrated knowledge in SAP Sales and Distribution (SD). This is a permanent, direct hire role.

RESPONSIBILITIES:

* Provide excellent customer service to SAP users, communicating timely and professionally via phone, email, or in person.
* Provide support for SAP ECC 6.0 systems. Perform triage to identify, interpret, validate and document user inquiries and requests.
* Support in functional areas in which candidate has appropriate level of expertise including resolution of break fix and occasionally enhancement requests.
* Work on tasks to enhance existing solution; indentifying, evaluating, recommending options and implementing solution.
* Independently prioritize and resolve customer requests in SD area including production break-fixes, ad-hoc reports and enhancement requests.
* Develop professional, productive relationships with business units, IT team and own SSC team.
* Create service-now incidents per established protocol, actively manage and resolve open incidents.
* Utilize query and reporting tools to provide flexible and timely delivery of support to end users, act as SME to business users for solution proposal and training.
* May be required to work off-hours or weekends to support business in case of business critical failures.
* Other duties as assigned.

Thriving SAP-using company in downtown Chicago is seeking a junior SAP SD Analyst whom they can train and ********* integration points to MM, PP, and FI (COPA). No H-1 candidates!

REQUIREMENTS:

REQUIRED QUALIFICATIONS:

* Experience in multiple phases of software development lifecycle in the SAP SD function at manufacturing industries.
* Experience building and supporting (SD portion) of transfer processing, pricing, drop shipment, consignment, credit management, tax procedures and rebate processing.
* Good knowledge of SD integration points to MM, PP, and FI (COPA).

* Minimum 2 years of support and implementation experience in SAP SD.
* Strong customer service skills, team player, collaborative and flexible.

* Bachelors degree in Information Technology, Information Systems, Engineering, or related field.

Reference: 568369912

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