This Job Vacancy has Expired!

Technical Data Specialist

Aguila Consulting

Posted on Jun 9, 2022 by Aguila Consulting

Brentwood, Essex, United Kingdom
Immediate Start
Annual Salary

Technical Data Specialist_ Brentwood, UK

You will ensure data and dashboards are in place to enable the Release Management team to improve the quality and reliability of our Broadband products. You work closely with colleagues responsible for the data services and analytics that allow us to understand and monitor what is happening in customer homes. You will

Roles & Responsibilities for Technical Data Specialist

  • Ops Metrics - Continually evolve and track key operational metrics which demonstrably correlate to the device health of Customers' broadband customer base.
  • Carry out the data analysis necessary to understand the quality of our existing Broadband products and the new the Broadband product portfolio
  • Creating Insight - Champion issues and drive insight related improvements demonstrably beneficial to customers
  • Implement and recommend new tools to help achieve reliable products and platforms.
  • Build possible solutions which can allow the RDK-B Release Management team to proactively identify issues impacting Broadband customer experience and to take the required mitigating actions.
  • Be the technical data lead for the deep-dive investigations associated with the Quality & Reliability program and drive continuous data improvement.
  • Support and advise the Release Management team on the best solution for reliable Broadband and Wi-Fi experience. Be able to resolve complex technical issues drawing on support from domain experts as appropriate.
  • Working closely with RDK-B Development, QA, and Triage teams to investigate problems, identifying the root causes of the customer issues.
  • Data Analysis/Statistics
  • Usage of search, aggregation and analysis tools such as Splunk, etc.
  • Data Mining and visualisation skills.
  • Broad Network software development at several network layers (eg TCP/IP, UDP, DHCP, ICMP, Ethernet)
  • Knowledge of cloud pipelines (GCP/AWS)
  • Knowledge of RDK analytics tools would be an advantage
  • Experience in Set Top Box/Router/Booster software development, E2E knowledge of the software stack or integration would be a plus

Reference: 1623595428

Set up alerts to get notified of new vacancies.