Dir. Learning & Dev.

Posted on Nov 15, 2018 by American Golf

Orlando, FL 32801
Leisure & Sport
Immediate Start
Annual Salary
Full-Time

Job summary:

This positon will create and implement a curriculum for both new hires and current employees to foster service excellence, teambuilding, and leadership development. The individual will report directly to the Head of Human Resources and work closely with each venue's Hiring & Training Manager to scale these initiatives across all of Drive Shack's locations.

Essential Duties and Responsibilities:

  • Develop and implement training materials for a diverse population of employees for all areas of Drive Shack's operation
  • Manage safety and new hire orientation training materials, implementation, and tracking process including, but not limited to, responsible alcohol service and food handling and manager training
  • Partner with new store opening team to coordinate pre-opening training, planning, and execution
  • Build and distribute training schedules each quarter and produce a detailed monthly calendar
  • Coordinate with site-level General Managers and Hiring & Training Managers for refinement and execution of training programs
  • Create and oversee manager training programs focused on leadership development
  • Analyze guest and employee feedback to develop and update training programs as appropriate
  • Ensure all training programs meet Drive Shack's regulatory requirements and expectations
  • Design in-house, scalable, engaging training materials that include a blended approach to learning such as coaching, classroom training, 1:1 sessions, action learning, and e-learning
  • Launch and maintain a learning management system
  • Coordinate with other departments to determine new procedures or policies that affect the respective work group
  • Assist HR leadership in continually building bench-strength of leadership by determining needs through talent assessment, succession planning, and individual development plans
  • Design employee scorecards to evaluate individuals' areas of strength and improvement
  • Evolve employee reward and recognition programs to drive best in class guest services
  • Track the participation of all staff in training and development programs to ensure full participation

    Additional Responsibilities:

  • Maintain a safe working environment for you and your employees at all times; understand and enforce safe work practices in a fair and consistent fashion
  • Perform other duties as requested by management

    Minimum Qualifications and Skill Requirements:

  • 7+ years of experience in managing training and/or development in a high-volume, multi-site environment
  • Experience in operations, hospitality, food and beverage industry, or retail is a must
  • Ability to partner and work effectively with site leaders to develop and implement training plans
  • Ability to create and deliver presentations tailored to the audience needs
  • Strong attention to detail, organized, disciplined, and personally accountable
  • Must have strong written and verbal communication skills including the ability to communicate complex issues in a structured and concise manner
  • Must be able to travel as necessary and work varying schedules
  • Undergraduate degree required

    Job benefits:

    • Paid Vacation and Holidays
    • Merchandise Discounts
    • Meal and Beverage Discounts
    • Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans
    • 401(k) Savings Plan


    All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or medical condition.
  • Reference: 561329000

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