Account Services Rep

Posted on Nov 18, 2018 by Columbia Sportswear

Portland, OR 97201
Leisure & Sport
Immediate Start
Annual Salary
As an Account Services Rep you will be responsible to meet Supply Chain Operations and Sales initiatives across the Columbia Brand through proactive order management of a large retail account base with varied complexities and brand specific priorities. You will also be accountable for complying with customer regulations including reporting performance indicators to ensure service excellence and reduce financial exposure due to non-compliance. This position requires you to provide exceptional account management for assigned accounts from placement of order to delivery of goods. You will also work closely with Planning and Distribution to ensure optimal delivery and order fill rate.


    Manage orders for regional accounts from the receipt of orders to delivery of product Understand and comply with each accounts requirements and expectations Through continuous improvement take action to correct inefficiencies in the order to delivery process. Participate in cross-functional teams for company- wide improvement Utilize internal/external resources to fully understand the complexities of retail partners Be an active participant/stakeholder in bringing our service strategies to life Analyze order book to ensure SKU level accuracy as well as terms, prices, and delivery dates Monitor customer bulk orders, ensuring timely product allocation and shipping. Collaborate with sales reps/sales management to ensure consistent bulk review and documentation/approval of date changes and cancellations Analyze order management process at the customer level and make recommendations to sales reps/customers on process improvements Report and analyze assignment for designated customers and work with Planning and Sales to maximize on time delivery and fill rate Proactively communicate to field sales reps and accounts to suggest corrective action where necessary. Drive issue resolution at the PO level ensuring follow through from all parties Report and analyze key customer metrics such as order fill rate, on time delivery, order accuracy, pricing, order creation timeliness and chargebacks Execute customer PO revisions within Columbia guidelines maintaining a high level of accuracy Coordinate with Account Logistics to ensure compliance with customers' logistics and floor ready requirements to minimize customer chargebacks and maintain positive customer relations Review, analyze and validate customer chargebacks negotiating reversals where applicable Work to ensure that supply chain initiatives such as direct ships and 3PL are being fully and successfully leveraged. Recommend additional opportunities for expansion of these initiatives


  • Bachelor's degree in business or related field or equivalent work experience
  • 3-5 years business experience preferably in retail, order management or apparel/footwear
  • Professionalism/Interpersonal skills - clear and concise business communication; ability to influence others, comfortable interacting with customers, sales reps and management team
  • Proactive and assertive in follow through with customers and business partners
  • Strong attention to detail
  • Proficiency in Microsoft Office Suite . Advanced Excel skills preferred
  • Demonstrate initiative and strong business knowledge
  • Strong analytical and problem solving skills
  • Ability to multi-task, prioritize essential tasks and meet deadlines
  • SAP experience mandatory

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age

Reference: 561328826