Club Manager - Andover

Posted on Nov 20, 2018 by Planet Fitness

Andover, MA 01810
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
    • Continued training of staff in all sales areas including info calls, touring and rate presentation.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Managing all day-to-day operations.
  • Enforcing all PF policies and procedures.
  • Provide leadership within a team to set achieve club goals.
  • Determining and improving weak areas of the club.
  • Driving and growing club sales using sales skills and training.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
    • Administration and processing of all weekly/bi-weekly employee payroll.
    • Resolve employee issues or concerns.
    • Following up with and holding all staff members accountable.
    • Manage disciplinary/termination activities.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
    • Cleaning all assigned areas of the club including creating a priority cleaning list.
    • Delegating cleaning and other assignments to all staff members.
    • Ensuring club is more than ready for monthly club inspections.
    • Ensure safety of employees, members and club property.
    • Determine and communicate equipment repair in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Prepare deposits for Monday deposit pick up.
  • Prepare all HR related forms and send to Franchise Payroll Team.
  • Track club and employee statistics and reports (weekly, monthly, annually).
  • Running and evaluating all reports and statistics.
  • Working within budget for payroll, inventory and all club supplies.
  • Ordering all supplies and controlling inventory levels.
  • Keep tour % at or above 70%.
  • Keep % at or above 60%.
  • Other tasks as assigned.
  • Ensure nightly closing paperwork is correct and sending it to the Franchise Team.
  • Hours: Monday - Tuesday - 9am - 7pm. Wednesday - Friday - 9am - 5pm.
  • Backup support for any employee who is absent.
Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


Reference: 561328300

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