FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland. FanDuel is looking to add a VIP department to our online sports book and as such is looking to recruit a VIP account manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high net worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty and provide an excellent all round experience. As this is a new team, there will be strong focus on identifying new VIP's on the product as early as possible and growing that section of our player base. The ideal candidate for this position will have an experience in customer facing environment, very good understanding of VIP Management and a genuine passion for the online gambling industry. It is imperative that this person has a take-charge and can-do attitude, has strong social and people skills with the ability to build trust. We are looking for someone, who is friendly, patient and enthusiastic with an ability to use common sense and display good judgement. Key Responsibilities
Manage a portfolio of High Value Players who you will provide an enhanced proactive one stop service to encourage loyalty and increasing satisfaction levels. Develop these accounts with regular correspondence and tailored offers and rewards. Identify and on-board new VIP players Work alongside our CRM and Risk and Trading teams to increase player activity and drive revenue. Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets. Provide detailed and concise reports on your portfolio to your manager. Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements Meet and host VIP's at Hospitality events Essential Skills
Excellent communicator (both verbal, telephone and written) Service and Marketing minded Pride in providing top level service Proven negotiation skills Confident and people focused personality Enthusiastic, Self-Motivated and a thirst to learn Excellent analytical skills along with Excel Strives to meet targets and deadlines Excellent organisational & planning skills 2-4 years experience in high end customer service field Sales experience a benefit Gaming experience a benefit What you get in return
Beyond working with such a great team? An exciting environment with real growth Contribute to exciting products used by a highly passionate user base Personal learning and development opportunities Unlimited holiday allowance 401K plan 100% coverage of health insurance premiums There's more, but we don't want to go on and on.