Account Manager, Group Sales & Hospitality

Posted on Nov 13, 2018 by Pittsburgh Pirates

Pittsburgh, PA 15201
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
The Account Manager, Group Sales & Hospitality will generate maximum revenue for the Pittsburgh Pirates organization through full-menu product sales (group tickets, season tickets, suite leases, suite rentals and hospitality) to companies and individuals with a heavy concentration on group tickets and hospitality. Responsibilities Primary: -Generate maximum revenue for the Pittsburgh Pirates through full-menu product sales. -Prospect and sell group packages within the local youth sports market in the Greater Pittsburgh area. -Be the face of the Pittsburgh Pirates within your account base; attending monthly board meetings, coaches events, tournaments and other club events. -Generate sales leads through previous group leader network, as well as phone, email outreach and a strong emphasis on face-to-face appointments. -Develop strong relationships with group leader network to ensure long-term support of the Pittsburgh Pirates. -Execute monthly touch points with existing group leaders. -Proactively search for best practices for lead generation within target market. -Sell group tickets, suite rentals and hospitality (75%) and season tickets (25%). -Achieve group sales goals on a monthly and annual basis. Create and develop new group business by regularly pitching new group prospects through ballpark tours, external appointments, and phone prospecting. -Work to grow existing group/hospitality and theme night events and develop, plan, and execute new events. -Renew existing group ticket accounts by establishing strong relationships with key group contacts to grow involvement of renewing accounts each year. -Maintain accurate CRM records of all prospecting activities and closed sales for account base including ticket plan and group customers and prospects. -Meet and exceed daily and weekly expectations related to outbound activity and appointments. -Maintain the highest level of customer service to all ticket holders. -Achieve group sales goals on a monthly and annual basis. -Meet with Director, Group Sales & Hospitality regularly producing accurate updates on prospecting activity, sales performance, outside appointments and event recaps, and account management. -All other duties as assigned by the Director, Group Sales & Hospitality. Secondary: -Represent the Pittsburgh Pirates in a positive and professional manner. -Assist with game day responsibilities of sales department. -Provide the highest level of customer service to our fans. -Participate in weekly sales meetings and training opportunities. -Attend and actively participate in weekly department meetings. -Attend outside events with the purpose of driving sales for Pirates products. Success Factors: -Be a team player and set the example of being a STAR in the sales industry. -Ability to meet tight deadlines and work well under pressure. -Strong organizational skills, time management skills and attention to detail. -Strong customer service skills -Strong verbal and written communication skills. -Ability to take direction. -Exhibit good judgment and decision-making. -Willingness to work a flexible schedule based on the changing priorities of the department. -Be a positive influence within our department, our club and our community. -Be innovative! Bring new ideas to the team on how we can grow our fan base. -Passion to grow in the sales industry. POSITION REQUIREMENTS Required: -Bachelor's Degree in Business Administration or equivalent experience -Minimum of 1 year of sales experience -Knowledge of Microsoft Office Applications Desired: -Experience within a professional sports environment -Experience in ticket sales -Proficiency in CRM or Tickets.com software systems

Reference: 561327557

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