Assistant Manager - Valparaiso

Posted on Nov 21, 2018 by Planet Fitness

Valparaiso, IN 46383
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Our Job Opening:
We are searching for an Assistant Manager to join our team! As a key member of our staff, you will be responsible for assisting the oversight of club operations to ensure an exceptional Judgement Free member experience!
Some of your responsibilities will include:
Staff Management
  • Create staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Resolve employee issues or concerns in a professional manner.
  • Provide backup support for any employee who is absent.
  • Customer Service/Front Desk Activities:
  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
Member Accounts
  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Authorize expenditures and refunds.
  • Club Cleanliness and Maintenance:
  • Keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Ensure restrooms are clean, stocked and clutter free by creating and following routine cleaning schedule.
  • Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner.
Miscellaneous
  • Oversee the ordering of club supplies using specific budget based on club requirements.
  • Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually).
  • Manage marketing efforts by ensure that staff is aware and trained on all marketing promotions.
Qualifications
  • 1 year of customer service experience is preferred, preferably in the fitness industry.
  • Must be 18 years of age or older.
  • Basic computer proficiency (Microsoft office Suite).
  • Superior problem-solving skills.
  • Exceptional leadership and diplomacy skills.
  • A passion for health and fitness.
  • Physical Demands/Requirements:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift to 50 lbs.

Apply Today!!!

Reference: 561325720

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