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Assistant Manager

Posted on Nov 16, 2018 by Planet Fitness

Harrisburg, PA 17101
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Assistant Manager *To be considered an active candidate for this position, please be sure to include a resume before clicking apply. Job Summary The Assistant General Manager is primarily responsible for managing the day-to-day club operations, ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience! You will assist in the hiring and training process for all club employees and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. You will also be responsible for ensuring a financially successful club.

Job duties:

Staff Management:

  • Assist GM in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Leading a team through systems and operations to achieve common goals.
  • Assist in preparation of all HR related forms in a timely manner.
  • Work with GM to resolve employee issues or concerns in a professional manner.
  • Assist GM in disciplinary/termination activities.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a judgement free lifestyle.
  • Must be reachable by phone at all times
  • Responsible to assist GM in the training and development of staff to include providing day to day coaching.
  • Assist GM in pre-screening, hiring, onboarding and recruiting.


Customer Service/Front Desk Activities:

  • Greet members and guests, providing exceptional customer service, making the members feel comfortable and welcomed!
  • Answer phones in a friendly manner and professionally assist callers.
  • Check members in, give tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the POS system.
  • Exceeding the minimum required daily statistics.
  • Ability to assist in emergency medical situations.
  • Uphold rules and policies in the facility.


Member Accounts:

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Properly submit refunds requests.
  • Checking members into fitness classes daily using Datatrak systems.
  • Creating new memberships and guest accounts for members.
  • Uphold integrity and security with member documents and sensitive information at all times.


Club Cleanliness and Maintenance:

  • Keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Ensure restrooms are clean, stocked and clutter free by creating and following routine cleaning schedule.
  • Accurate completion of daily and weekly cleaning responsibilities.
  • Oversee the safety of employees, members and club. Report repair concerns to Facilities Management in a timely manner.


Miscellaneous:

  • Make daily bank deposits.
  • Oversee the ordering of club supplies using specific budget based on club requirements.
  • Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually).
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Assist in the completion of recorded info call inspections.
  • Download the Tape a Call app for phone.


Qualifications:

  • 1 year of customer service experience is preferred, preferably in the fitness industry.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Current CPR Certification recommended.
  • Basic computer proficiency (Microsoft office Suite).
  • Superior problem solving skills.
  • Exceptional leadership and diplomacy skills.
  • A passion for health and fitness.
  • Be a representative of the core values of National Fitness Partners at all times, by upholding the beliefs of Teamwork, Positivity, Integrity, Passion, and Accountability.


Physical Demands/Requirements:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 75 lbs.
  • Frequent climbing, balancing, kneeling, crouching, pinching pulling and grasping.
  • Must be able to work upwards of 45 hours a week.
  • Will encounter toxic chemicals during shift including but not limited to:
    • Pinesol
    • Bleach
    • Windex (window cleaner)
    • Latex
    • Degreaser
    • Enviro Care Sanitizer
    • Caustic Acid
    • (Please ask your manager for the fully extensive list if needed).


Reference: 561324960

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