Asst Member Svcs Mgr - Raleigh

Posted on Nov 18, 2018 by Life Time Fitness

Raleigh, NC 27601
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Description
As the premier brand of health and fitness, Life Time is looking for talented leaders who believe in living a healthy way of life and helping our members do the same. As an Assistant Member Services Manager, you will inspire others to live a healthy way of life by encouraging their involvement with Life Time through our best-in-class people, places and programs. In this role, you will support the Member Services Manager in providing leadership, direction, and supervision to the Member Services team.

In this role, you will utilize your ability to hire, support and retain driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. You will also create, maintain, and execute the Member Services business plans and adjust as needed to deliver results at or above company expectations in member acquisition & retention. Assistant Member Services Managers are positive and friendly with a natural ability to assist others and provide premiere customer service. Your contagious personality leaves a lasting impression that our members gravitate toward. You'll greet members and guests alike in a friendly, professional manner while providing exceptional customer service. You'll apply your extensive knowledge of Life Time products and services to proactively meet our members' needs, efficiently answer any questions and maintain membership accounts.

Duties & Responsibilities
  • Member Experience
  • Sets the standard for the Member Services Department by ensuring walk-in prospective members are promptly greeted and a Membership Engagement Advisor is quickly contacted to assist them
  • Completes member paperwork, including address changes, new members, electronic funds transfers and payments and possibly membership change requests
  • Responds to member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner

Sales & Promotion
  • Proactively promotes products, services, policies and procedures to prospective and current members
  • Ensures team members understand and promote all Life Time products and services

Financial & Budgetary
  • Ensures front desk cash drawer is properly closed and balanced each day
  • Manages payroll at all member service desks (Front Desk, Account Services and Activity Center)
  • Has the ability to submit data entry and place and receive orders/needs for the club via Workday

Managerial & Supervisory
  • Creates staffing schedules using tools that incorporate club swipe activity
  • Trains Member Services team members through standard operating procedures, role playing, shadowing other team members and providing ongoing and regular coaching feedback
  • Manages new hire needs and recruits, interviews, hires and trains new member services team members
  • Cross-trains with other departments
  • Directs and assigns projects to front desk team members

Qualifications
Education & Experience

  • High school diploma or GED
  • College degree in business or related field preferred
  • A minimum of 2 years customer service experience
  • A minimum of 1 year supervisory experience
  • Basic POS (point of sale) transaction experience

Licenses / Certifications / Registrations
  • CPR/AED certification required within the first 30 days of hire
  • Successful completion of Member Services Frontline Training

Benefits
All Life Time Team Members receive:

  • Complimentary Life Time membership
  • Team Member discounts for Life Time products & services

Additional Full Time Benefits
  • Medical, Dental, and Vision Plan
  • 401(k) Retirement Plan
  • Industry-leading Education and Training
  • Flexible Spending Account Dependent (day) Care Account

Compensation
  • Hourly plus Bonus Opportunity

Reference: 561332969

Similar Jobs

Member Svcs Team Member - Raleigh

Raleigh, NC

Life Time Fitness

Member Svcs Assoc - Closer

Raleigh, NC

Life Time Fitness

Member Svcs Assoc (opener 4am)

Raleigh, NC

Life Time Fitness

Account Manager - Raleigh

Raleigh, NC

Life Time Fitness