Member Services Representative

Posted on Nov 22, 2018 by USA Gymnastics

Indianapolis, IN 46201
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
General Description The Member Services Representative is responsible for direct interaction with USA Gymnastics' members, providing outstanding customer service for all incoming calls and inquiries, reporting to the Director of Member Services. This position will lead USA Gymnastics efforts in the promotion of a safe, healthy training environment for all participants, and will promote compliance with and enforcement of applicable USA Gymnastics rules, policies, and safe sport provisions in the gymnastics community. Essential Functions: Answer busy 800 phone line that assists members with a variety of membership needs, educational requirements, and USA Gymnastics website navigation. Handle all inquiries [telephone, fax, email, mail] to maintain customer service satisfaction. Data entry processing for membership, sanctions, education, etc. E-mail communication to members. Maintain working knowledge of the organization and directives. Assist with other projects within the Member Services department. Other duties as assigned. Ability to: Complete tasks on schedule Assist a team member as requested Carry out assignments from management with minimal direction Analyze situations, identify and resolve problems Maintain confidentiality of sensitive information Work environment: Function alone yet in team dynamics Open concept Fast-paced Casual work attire Selected candidate must complete [at our expense]: Background check Safe sport education Safety and risk management coursework To apply, send cover letter and detailed resume to Chief Administrative Officer: Mark McCreary -

Reference: 561336368

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