Regional Credit Manager - Beaverton
Posted on Nov 15, 2018 by Columbia Sportswear
- Evaluate all blocked orders for assigned customer accounts and either release, hold, or cancel depending upon the customer's credit status. Take proper action to correct the root cause of the block. Relay status of held and canceled orders to customers, Accounts Services and Sales personnel.
- Contact past due accounts for payment and ensure customer adherence to terms.
- Coordinate activities in conducting investigations and collecting delinquent accounts by verifying customer provided information with credit agencies and industry's references.
- Use discretion to establish payment plans when necessary and show ability to aggressively monitor progress of the payment plan.
- Analyze financial health of customers in region by doing an annual review based on existing accounts' expiry dates of credit lines to prevent orders from blocking.
- Review customer accounts by analyzing all credit information which can include credit applications, financial statements, credit agency reports, industry references, and customer guarantee's to determine credit worthiness and establish lines of credit up to $100,000.
- In addition, review account history and recommend credit lines beyond established authority level to Financial Analyst, Credit Manager or Director of Credit.
- Ensure financial statements of accounts with credit lines over $25,000 are requested.
- Use discretion to determine if further analysis by the Financial Analyst is necessary, however if over established authority level accounts must be forwarded for in depth review.
- Perform complex reconciliation of customer accounts.
- Determine and initiate AR write offs on customer accounts.
- Review unapplied payments to ensure proper credit is given to customer accounts.
- Maintain online credit file (credit case) with current relevant credit information on customer accounts for easy retrieval by other Credit department members.
- Document all customer contacts with online contact notes to be used solely by Credit Department personnel.
- Provide month end reporting to notify internal departments of problems that may impede shipment of product to the customer. Recipients of the reports include Account Services, Sales Reps, and Credit Manager. Be prepared to discuss decisions made with regards to accounts.
- Respond to all customer requests for invoice copies, statements, credit references or general inquiries with regard to customer accounts.
- Demonstrate excellent communication skills when dealing with customers in sometimes high tense situations, being able to explain decisions made.
- Perform daily review of the billing log for both US and Canada. Work with internal personnel as needed to correct errors and insure documents are processed accurately.
- Enter manual credit/invoice documents. Audit automated credit process as directed.
- Negotiate collection of finance charges that have accrued on customer accounts using discretion as set in authorized limits.
- Determine when a customer should receive a refund and also ensure the company complies with current escheatment laws.
- Answer customer inquiries concerning their account status and provide solutions as customer needs change.
- Determine when it is time to escalate collection efforts through our in house or external collection process.
- Provide all documents to Collection Manager when escalating accounts such as credit applications, guarantees, invoice copies, proof of deliveries or any other relevant correspondence regarding the financial health of the customer.
- Maintain positive open lines of communication with all members of management, sales force, Accounts Services, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.
- Work with deduction team as needed to resolve customer disputes.
- Work with Account Services and Accounting to ensure all billing and credit memo errors are resolved at the end of every month.
- Provide training support and guidance to entry level and/or newly hired employees in the Credit Department.
- Participate in various industry credit meetings on behalf of Columbia Sportswear portfolio of brands.
- Perform other related duties as assigned.
- Four to six years of experience working in Accounting or Collections
- High School degree or equivalent. Bachelors degree in Business, Accounting, or related field preferred OR equivalent combination of education and relevant experience.
- Possess knowledge of credit granting, collections and accounting practices, procedures, and policies along with the ability to analyze accounting and/or credit documents for accuracy, investigate questionable data, and advise others on how to do so.
- Possess knowledge of credit and bankruptcy laws to be used when interacting with others outside of the Credit Department.
- Advanced level computer skills using MS Office suite of applications (Excel, Word,) and SAP FSCM working in a commercial related environment.
- Excellent written and verbal communication skills is required.
- Ability to perform moderately difficult mathematical computations.
- Capable of troubleshooting and solving problems of a moderately high complexity or difficulty along with working effectively under pressure or deadlines.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
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