Sales/Database/CRM Intern

Posted on Nov 15, 2018 by Louisville City FC

Louisville, KY 40201
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Job Title: Sales/Database/CRM Intern Department: Ticketing/Marketing Louisville City FC is one of the leading clubs in the United Soccer League. This position will be based in the club's front office headquarters in downtown Louisville, KY. Summary: The Database/CRM/Sales Intern reports to the Director of Ticket Sales and has administrative and coordination responsibilities within the ticket sales and marketing function of the business focused on database/CRM management, sales reporting, development and retention. Job Description:
  • Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records and running additional data hygiene processes (NCOA, Do Not Call, etc.)
  • Providing daily/weekly/monthly reports for sales, service and marketing initiatives as needed
  • Securing, analyzing, mining and reporting on all records and data sources housed within the database systems, including ticketing and CRM systems
  • Database growth and hygiene (completeness of records, National Change of Address, Do Not Call, etc.)
  • Coordinate data collection processes and insure all prospects are entered into, tracked and distributed within CRM
  • Be the first point of contact for sales, service and marketing staff that need assistance with CRM usage, campaign tracking, reporting, and data accuracy
  • Build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
  • Coordinate, build and deploy personalized sales, service and marketing email and telemarketing campaigns, and report on their effectiveness
  • Assist with building in-depth customer profiles, sales projections and other data analysis work as needed
  • Matchday assistance as required Requirements:
  • Proficient in Excel
  • Strong statistical and analytical skills
  • Attention to detail and ability to work with deadlines
  • Reference: 561335582

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