General Manager

Posted on Nov 15, 2018 by American Golf

Pasadena, CA 91101
Leisure & Sport
Immediate Start
Annual Salary
Full-Time

Job summary:

Achieves American Golf objectives by managing budget, staff and facilities, maintaining membership, and generating revenue.

Essential Duties and Responsibilities:

  • Maintains and grows membership and/or customer base by promptly handling member and guest concerns and issues.
  • Ensures open communication and high visibility to members and guests by conducting daily walk-through of club
  • Generates revenue by acting as sales manager for the entire club; managing the reservation system; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
  • Manages budget and expenses by; utilizing labor scheduling tools to follow demand patterns; reviewing account payables to verify available discounts and examine invoices; reviewing account receivables reports and general ledger on a monthly basis to verify correct coding, identify questionable expenditures and follow up on receivables over 60 days; monitoring inventory levels for merchandise, food and beverage; completing and submitting approved audit forms on a monthly basis
  • Manages staff by training, directing, supervising, evaluating and implementing corrective action when required
  • Conducts weekly department head and bi-monthly co-worker meetings
  • Acts as a role model for all employees by demonstrating behavior and work ethic expected of all American Golf employees and implementing all human resources administrative duties
  • Manages facilities by working closely with Superintendent, Food & Beverage Director and all other department heads to ensure compliance with American Golf standards
  • Models and reinforces "ACE Service Absolutes", by acknowledging, greeting and thanking all members and guests

    Additional Responsibilities:

  • Following safety guidelines, conducts regular safety meetings, monitors cash handling procedures and thoroughly investigates all security concerns
  • Implements and supports all American Golf initiatives and programs as requested by management
  • Other duties may be assigned by management

    Minimum Qualifications and Skill Requirements:

  • 4-year College Degree preferred (emphasis in business management or hospitality management preferred, advanced degree preferred)
  • Minimum of 5 years management experience required; golf/hospitality/service industry experience preferred
  • Proven ability managing P&Ls and developing and managing budgets
  • Solid understanding of accounting/finance in a business environment
  • Proficient in computer software including Microsoft Word, Excel, PowerPoint and Microsoft Outlook
  • Solid time management, organization and prioritization skills
  • Excellent communication skills, leadership skills, the ability to develop employees and foster a team environment
  • Valid driver's license required

    Job benefits:

    • Paid Vacation and Holidays
    • Merchandise Discounts
    • Meal and Beverage Discounts
    • Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans
    • Golf and Tennis Privileges
    • 401(k) Savings Plan


    All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or medical condition.
  • Reference: 561334862