Account Executive, Service & Retention

Posted on Nov 14, 2018 by Miami Marlins

Miami, FL 33101
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
The Service & Retention Account Executive is a full-time position with a focus on season ticket renewals and generating new business through developing strong relationships with Miami Marlins Season Ticket Members. Essential Functions: Non Game Day Duties
  • Meet or exceed annual goals
  • Set a minimum of three appointments per week
  • Provide excellent customer service to current and potential clients over the phone and in person
  • Maintain accurate and detailed records of all current clients with our CRM system
  • Inviting current clients and prospects to renewal/networking events
  • Developing and growing relationships with current clients
  • Growing the base of our current Season Ticket Member accounts
  • Outbound call campaign to all current clients
  • Assist Account Executives with Season Ticket Members customer service issues
  • Responsible for working Season Ticket Member events
  • Answer Season Ticket Services emails and handle customer complaints
  • Coordinate the process of receiving and tracking all of the customer complaints and questions Game Day and Event Duties
  • Responsible for working the Season Ticket Member areas at Marlins Park
  • First line of escalated customer service challenges and complaints, makes decisions, and further escalates situations as needed
  • Coordinates Game Day Season Ticket Member activities
  • Make in-game seat visits
  • Work closely with the Guest Services Staff to ensure great customer experiences
  • Responsible for working all events at Marlins Park as scheduled
  • Responsible for working all Marlins Season Ticket Member events Qualifications & Requirements:
  • Strong organizational, time-management, excellent oral and written communication, and problem solving skills
  • Strong interpersonal skills required
  • Ability to multi-task
  • Individuals must be coachable and possess a positive attitude
  • Proficient computer skills including Microsoft Office, experience with Tickets.com ProVenue a plus
  • Be comfortable making cold calls on the phone
  • Ability to maintain a flexible work schedule (holidays, evenings)
  • Deliver exemplary customer service
  • Bilingual (English/Spanish) a plus Suggested Education & Experience Guidelines:
  • College Degree - Bachelor's degree from an accredited college or university
  • A minimum of one (1) year experience in a sales, customer service or ticket office role preferred.
  • Reference: 561334069

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