CNC Field Service Engineer

Posted on Nov 15, 2018 by Affinity Executive Search

Memphis, TN 37501
Engineering
Immediate Start
Annual Salary
Full-Time
Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. They will establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service

ESSENTIAL JOB FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

Creating and updating documentation of technical information
Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to service
Demonstrating a willingness to help others and be a team member; working together with Distributors Service Engineers
Providing assistance and training to Distributors Service Engineers on the installation and maintenance of newer product lines
Adapting to changes in the work environment, managing competing demands , and dealing with frequent changes, delays or unexpected events
8 hour work schedule with overtime as needed
Minimum of 50% travel in multi-state region; drive or fly depending on distance; Employee is expected to work at the Technical Center when not visiting customers

MINIMUM REQUIREMENTS:
Associate degree in related field of study
Three to five years of experience in electrical troubleshooting, mechanical troubleshooting, and maintenance of CNC machine tools
Experience working with various CNCmachines, Fanuc, Mitsubishi, and/or Siemens and controls are a plus
Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams
Ability to interact and effectively communicate in person and over the phone with people at all levels of the organization
Good verbal and written communication skills with exceptional customer service
Working knowledge of Microsoft Word, Excel, and Outlook

WORK ENVIRONMENT:
Exposure manufacturing/machining environments and related hazards which may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

PHYSICAL DEMANDS:
Frequent: Standing, walking, bending, stooping, lifting heavy parts, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements
Periodic: Operating power equipment, sitting at desk, utilizing computers and phones Occasional: Lifting or moving up to 50lbs

Reference: 559198964

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