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Service Now Consultant

Global Enterprise Partners

Posted on Jun 6, 2022 by Global Enterprise Partners

Detroit, MI 48201
IT
Immediate Start
Annual Salary
Contract/Project

Service Now Consultant- remote working/Detroit, Michigan- Start ASAP- 6 months

Global Enterprise Partners is currently looking for an experienced Service Now Consultant for a remote working opportunity with our global client based in Detroit, MI.

Responsibilities for the Service Now Consultant:

  • Develop, deliver and operate specific needs within the Service Now platform
  • Develop, deliver, and operate IT Automation and AIOPs (machine learning) capabilities
  • Create and maintain Dashboards used by IT Service teams as part of IT Measure & Reporting
  • Train and drive adoption of core capabilities such as IT Config, IT Asset, IT Event & Monitoring, IT Measure & Report among IT Service teams
  • Evaluates and develop new capabilities as needed to meet business requirements and defines service deployment strategy that meets client needs.
  • Evaluates risks with Information Security to ensure safety and security
  • Drive and lead continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs
  • Maintains service configuration, asset, and knowledge management
  • Assists Service Manager with workload analysis for team to ensure quality requirements, design, and reliable delivery and operation of the Service Now platform Service Management capabilities

Requirements for the Service Now Consultant

  • 3+ years' experience working in similar project position
  • Experienced working with Service Now
  • Experienced with ITIL, Service Management
  • Technical and functional knowledge with Service Now
  • Candidates should be based in USA

Contract details for the Service Now Consultant:

  • Start: ASAP/June
  • Duration: 6 months+
  • Location: Detroit, MI- working remotely

Interested?

If you, or somebody else you know could be interested in the Service Now Consultant position please apply directly to Josh Prudden or call.

Reference: 1620839237

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