This Job Vacancy has Expired!

IT Operations Manager

Posted on Jun 6, 2022 by Arthur

London, OH 43140
IT
5 Jun 2022
£60k - £75k Annual
Full-Time
IT Service Operations Manager - London - Insurance, ITIL, Service Now, Vendors, Service Management,

This is a newly created role, the successful candidate will be working with a hybrid team of in house and outsourced colleagues, collaborating as part of the wider IT team to effectively design, transition, deliver and improve IT Services.

With excellent communication and stakeholder management skills, you will be a key interface between IT and the wider business with a focus on delivering outstanding IT Services.

Detailed Duties:

  • Day to day management of the agreed IT Service Operations processes.
  • Define and mature IT Service Operations processes, driving continuous improvement and alignment to industry standards and best practice.
  • Responsible for the measurement and reporting of agreed SLA's and KPI's with the business and third-party vendors.
  • Forward planning of IT change and project delivery.
  • Work closely with business change IT project and business stakeholders, to ensure the successful transition of new or changing IT services into support.
  • Responsible for ensuring that relevant service process documentation and procedures are kept up to date and in line with IT standards.
  • Contribute to the management and maintenance of IT Service Management tooling.
  • In collaboration with colleagues across IT Service Management, oversee and manage the IT Service Desk team.

Experience and Skills:

  • Strong understanding of the ITIL framework and industry best practices.
  • Experience in defining and implementing Service Management processes.
  • Experience in managing 3rd party vendors.
  • Must have previous experience within the (re)-insurance market (ideally Lloyd's).
  • Ability to work well under pressure in a regulated environment.
  • Strong written, verbal, and presentational communication skills.
  • Service Now experience

Reference: 1620727303

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