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Front Desk Assistant, Scott K. Ginsberg Fitness Center - Georgetown Un

Posted on Nov 11, 2018 by Georgetown University

Washington, WA
20 Jan 2018
Annual Salary
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Front Desk Assistant, Scott K. Ginsberg Fitness Center - Georgetown University Law Center

Georgetown Law . Tradition. Innovation. A superb faculty, hundreds of course offerings - and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Front Desk Assistant, in an entry level position, serves as full time front desk support; follows opening and closing procedures, as well as daily operations of the facility; and works with student staff to enforce policies and monitor fitness center activities, safety procedures, and building security. Reporting to the Assistant Director for Customer Service and Memberships, the Front Desk Assistant has duties that include but are not limited to:

Front Desk Support

  • Monitors the Fitness Center front desk.
  • Provides front line point of contact for customer service-related issues.
  • Answers questions pertaining to programs, rentals, and offerings at the Fitness Center via walk up or phone.
  • Directs members to classes, equipment, and services within the fitness center.
  • Assists with membership enrollment process and orientation for new members.
  • Assists with tours and scheduling personal training sessions, swim classes, program registration, racquet ball court reservations, and towel service as needed.
  • Provides consistent communication regarding updates to policy, pricing, schedules, hours of operations and or updates to the facility for current members.


  • Enforces policies and monitor fitness center activities, safety procedures, and building security.
  • Maintains accurate and detailed attendance records for the fitness center including intra mural, aquatics, basketball, racquet ball, dodge ball, boxing, self-defense, training and events.
  • Assists with equipment checks and incident reports.
  • Provides general assistance to management to help maintain facility.


  • Suggests business processes improvements to enhance speed, quality, and efficiency.
  • Trains student workers
  • Manages an organized filing system.


  • High school diploma or certified equivalency - Bachelor's degree in Exercise Physiology, Recreation, Physical Education or related field preferred
  • Experience in a professional setting. ​
  • Excellent communication and customer service skills

Preferred qualifications

  • First-Aid, CPR, and AED certified
  • Familiarity with Georgetown University

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

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EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Reference: 559289666