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Evening Operations Coordinator

Posted on Nov 11, 2018 by Georgetown University

Washington, WA
Education
26 Oct 2018
Annual Salary
Full-Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Evening Operations Coordinator - School of Continuing Studies (SCS)

The Evening Operations Coordinator provides critical customer service as well as support for facilities management, security and guest services coordination at the Level 1 reception desk of the School of Continuing Studies (SCS) downtown DC Campus during the evening shift. Duties include but are not limited to:

  • Provides evening reception duties and requires excellent customer service skills to be provided to staff, students, faculty and visitors at SCS during the high volume evening shift.
  • Greets and checks in visitors, provide direction and answer questions regarding SCS operations and class schedules, as well as work closely with evening security and provide operational support to the Evening Operations Manager as needed.
  • Works closely with the Events team and the Daytime Facilities Coordinator to ensure support and transparent transitions for internal and external events.
  • Supports the Operations Team on all aspects of successful school-wide operations, focused specifically on making sure customer service and security is provided at the highest level during the high volume evening shift.

The position requires intimate knowledge of SCS programs, daily operations and security protocols, and will serve as liaison to staff, students, faculty and visitors at SCS. The position may require light manual labor and basic knowledge of maintenance/facilities is desired. This position supports SCS's goal of high stakeholder satisfaction, increasing tuition revenues and customer satisfaction.

Requirements

  • Bachelor's degree
  • Two to four years of progressive administrative experience in educational setting preferred
  • Demonstrated ability to provide very high levels of customer service, professionalism and time management skills
  • Knowledge of University offices, computer and financial systems is desired
  • Proficient in Microsoft Office and comfortable responding to telephone inquiries
  • This position must also demonstrate proficiency in the use of University faculty and student systems
  • The ideal person will have strong problem-solving skills, time management skills, attention to detail, strong oral and written communications skills, enthusiasm, problem solving skills and ability to work effectively under pressure
  • This individual must be a detail-oriented team player and able to manage multiple tasks. Strong interpersonal skills required

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EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Reference: 559289574